Sakaja cautions Nairobians against rogue revenue officers

The Governor emphasized that City Hall operates on a no cash policy in revenue collection.

In Summary
  • The Ethics and Anti-Corruption Commission (EACC) has apprehended two officials from Nairobi County.
  • Residents are advised to make their payments through the Nairobi City County Government Revenue collection accounts once they obtain their invoices.
Nairobi Governor Johnson Sakaja speaking at the Customer Service Centre at City Hall Annex on January 3, 2024
Nairobi Governor Johnson Sakaja speaking at the Customer Service Centre at City Hall Annex on January 3, 2024
Image: NCCG

Nairobi residents have been cautioned against falling into traps of rogue City Hall staff pretending to collect revenue.

Nairobi Governor Johnson Sakaja on Tuesday warned that city residents should be on the lookout for unscrupulous staff and imposters pretending to aid and bypass Revenue collection channels.

The county boss reminded people that City Hall operates on a no-cash policy in terms of revenue collection.

"I would like to inform Nairobians that we do not accept any cash payment for our services," he said.

Sakaja urged members of the public to report any City Hall revenue officer asking for payment in cash or pretending to 'assist' outside the digital system.

"Please report them to 020 7247047 or send an email to [email protected] and we will take immediate action," he noted.

To the above, residents are advised to make their payments through the Nairobi City County Government Revenue collection accounts once they obtain their invoices.

Also, they may pay using a Cooperative Bank under the account name Nairobi City County Revenue Collection. Account number 01141709410000.

Equity Bank under account name Nairobi City County Revenue Collection. Account number 1770279910476*USSD Number *647#

Revenue payers are also advised to visit the NairobiPay eservice Portal (www.nairobiservices.go.ke) or appear physically at  City Hall Annexe customer service Centre offices, or any Sub-county Finance offices for further clarification.

In addition to that, the Nairobi Governor also announced that any form of enforcement by his administration will commence in February.

This is to allow a smooth transition to the Unified Business Permit (UBP) era.

Sakaja's statement comes a day after the Ethics and Anti-Corruption Commission (EACC) apprehended two officials from Nairobi County.

Their arrest stemmed from allegations of redirecting county revenue.

They reportedly manipulated the Nairobi Revenue Services portal to falsely show full payment of fees.

The scheme involved asking a client, who came to pay annual parking fees for his commercial vehicles totalling Sh45,000, to transfer the amount to one of the officer’s private bank accounts.

In return, he was promised a reduced payment.

To prove the feasibility of this scam, the suspects entered the complainant’s vehicle registration details into the revenue portal, which then falsely indicated full payment.

This deception was confirmed when the complainant saw that the portal displayed his parking fees as fully paid for the year, despite not making any actual deposit.

This incident highlights a broader issue of revenue diversion in various county governments, significantly affecting their financial performance, often worse than the municipalities they replaced.

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