- Kenya Airways apologised to their customers for any inconvenience caused by the situation.
Image: FILE
Kenya Airways has suspended flights to Kinshasa, this comes after some of their staff were reportedly detained by the Military Intelligence Unit in the DR Congo capital.
In a statement, Kenya Airways said it is unable to support their flights without personnel effectively.
"As a result, we reached a difficult decision to suspend flights to Kinshasa effective April 30, 2024, until we can effectively support these flights," the statement read.
"The continued detention of our employees has made it difficult for us to supervise our operations in Kinshasa, which include customer service, ground handling, cargo activities, and generally ensuring safe, secure, and efficient operations."
Kenya Airways apologised to their customers for any inconvenience caused by the situation.
"We also ask that our staff be treated humanely and respectfully during this unlawful detention."
"We assure you that your safety and well-being, as well as that of our staff, is our number one priority."
KQ said that affected customers should contact their customer excellence team at +254 711 024 747, WhatsApp at +254 705 474 747, or email [email protected].
"We continue cooperating with the investigating agencies and the relevant Government entities in both DRC and Kenya to ensure this matter is resolved."
"We ask that the Military court's direction that they be released to allow due process to be respected so that our innocent staff can return to their families and everyday lives without harassment."