• From Tuesday, January 2, 2024, only E-Citizen Login credentials (Username and Password) shall be used to access NTSA services.
• NTSA Director General George Njao urged the public to ensure their e-Citizen credentials are up to date to avoid any service disruptions.
Image: FILE
The National Transport and Safety Authority (NTSA) is advising motorists to promptly verify their e-Citizen credentials.
This is as it gears up to shut down the Transport Integrated Management System (TIMS) portal from Friday, December 29, 2023, at midnight, until Monday, January 1, 2024.
During this period, the Authority in a notice announced it will restrict transactions for all NTSA services.
Subsequently, access to all NTSA online services will be consolidated on the e-Citizen platform.
From Tuesday, January 2, 2024, only E-Citizen Login credentials (Username and Password) shall be used to access NTSA services.
NTSA Director General George Njao urged the public to ensure their e-Citizen credentials are up to date to avoid any service disruptions.
"All clients with pending transactions on the TIMS platform are required to complete their applications by Friday, December 15, 2023, to avoid any inconveniences," he said.
"To ensure a seamless transition, NTSA urges all clients, including motor vehicle owners, financial institutions, insurance companies, motor/motorcycle dealers, corporate/companies, Embassies, Missions, Ministries, Departments, and Agencies (MDAs), among other entities, to validate their e-Citizen accounts," NTSA emphasized.
During the account validation process, NTSA highlighted that individuals designated to transact on behalf of organizations should log in to their e-Citizen accounts and add the specific organization using the KRA PIN Numbers.
"This is a critical exercise to ensure access to all NTSA services within the platform," added the Authority.
In addition, NTSA will conduct virtual training sessions and demonstrations from December 18 to 22, 2023, to acquaint clients with the service flows. The registration process is free of charge and will be accessible on the NTSA portal.
This move aligns with the government's directive for all ministries to comply and raise awareness regarding the migration of all government services onto the e-Citizen platform by December 31, 2023.
During Jamhuri Day celebrations on Tuesday, President William Ruto directed all agencies to observe the December 31, 2023 deadline to finalise the migration to the e-Citizen platform.
e-Citizen is a platform that allows Kenyans to access government services such as the renewal of driving licenses, application of passports and business registration services.
The Head of Public service Felix Koskei noted that with full compliance, daily revenue will surpass the Sh1 billion daily target.
In addition, Koseki called on the government institutions still operating to pay bills and till numbers other than 222222 to close them down as per the Presidential Directive.