- A total of 27 fraud cases were reported with cases related to SIM swap having the highest number of 10.
- Eight cases involved breach of policy, seven asset misappropriation whereas negligence of duties and data privacy recorded one case each.
Safaricom fired 24 employees in the year ended March 2022 for fraud and corruption related offences.
This is a drop from the previous year which recorded 28 dismissals.
The decline is on the back of increased number of risk assessments which went up to 14 from eight done in 2021.
The firms latest Sustainability Report indicates that during the year, the telco had the number of fraud cases drop to 27 from 36, out of which 24 people got axed while three got warned.
Out of total of 27 cases reported, majority related to SIM swap which recorded a total of 10.
Eight cases involved breach of policy, seven on asset misappropriation whereas negligence of duty and data privacy recorded one case each.
Cases on data privacy had the largest drop from 22 recorded last year to one following the firm's commitment to combat the rising cases on data privacy.
The service provider said it established fraud management squads specialising in analytics, customer awareness and process reviews.
This was to drive clients safety through accelerated use of machine learning and automation, continuous fraud awareness and process reviews.
The squads completed initiatives on targeting irregular subscriber registrations, focused awareness to customers and a review of the processes followed by SIM selling outlets.
This became a key area of focus following the enactment of the Data Protection Act.
Latest review by the business advisory firm Ernst & Young, shows that 41 per cent of firms transfer their clients personal data to third party service providers.
It found that about 53 per cent of companies do not seek the consent of their customers, thus violating the law that protects sensitive private information.
“Sharing of client information to third parties leads to unregulated text messages, unsolicited emails or marketing of services and products such as insurance policies,” Ernst & Young says.
It further notes that individuals also risk having their identities cloned, exposing them to bank fraud among other threats.