Head of customer service jobs

Job Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and Country strategic objectives. Lead market research, customer & team insights, practices of competitors, analysis of performance by bu...

Transaction Structuring: Work with the Senior Manager and Executive Head to execute mandates within debt capital markets, equities markets, Mergers & Acquisitions in Kenya and across the wider East African region.Financial Modelling: Lead in financial modelling by applying best practices within financial modelling.Transaction Documentation: Develop and lead execution of Information Memorandum, Te...

Mission Statement for the Role: To develop, engage with, and maintain all aspects of the communities we serve, from developing relationships in each location to maximizing sales opportunities, minimizing network infrastructure costs, and creating Impact in all areas we serve. Overall Responsibility: This position is responsible for implementing market expansion strategies as well as building and ...

Experience:Proven experience of at least 5-12 years' experience in technology sales, minimum 3-5 years' experience working in cloud solutions in sales and business development. Proven track record of achieving targets in a Cloud/SaaS/Software organization. Strong knowledge of enterprise and public cloud solutions - preferably AWSSignificant experience of working with the executive level decision-...

ResponsibilitiesReporting to the Head of Operations, the Associate IT & Digitization drives the use of technology at the Institute, develops and maintains IT standards and policies, and provides technology support and solutions to meet the needs of the organization. The Associate will manage the overall technology infrastructure for all campuses including planning, implementation and management o...

Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and Country strategic objectives. Lead market research, customer & team insights, practices of competitors, analysis of performance by b...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary Responsible for recruiting and maintaining a portfolio of premier clients, by selling a high-quality, relationship-oriented, financial planning servi...

Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. Purpose of the Job: Reporting to the Head of Branches, the position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profita...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...

Role Statement Purpose:To work alongside and deputize the Executive Chef. To produce meals and services within the required deadlines and to the company's set standards and customer satisfaction. To work within the food operating budget using the standard recipes and correct procedure.To issue request and check if same has been received according to request booked for kitchen raw materials.Key Re...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and insightful, responsive analysis. Create & manage against a strategy and plan that speaks to the wider Group and C...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

Job DescriptionJob Purpose Develop and implement the strategy of Investment Banking in Kenya and coordinate the origination and execution of investment banking transactions in a timely and professional manner.Be part of an integrated team to ensure that the necessary processes, tools and systems are in place to facilitate the roll out and implementation of the CIB Kenya Strategy and East Africa S...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, an International Packaging company is looking for a hands on The successful candidate will be responsible for proactively promoting and selling production line equ...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a leading flower exporter in Naivasha is seeking to hire ato support the sales team in various administrative tasks and customer service activities. This role invo...

ResponsibilitiesBuild an efficient dispatch and distribution team through a strong mentorship program by creating a conducive work environment and culture, while promoting sound labour relations.Minimize unnecessary wastage of ingredients, packaging, cleaning materials and any other products.Develop and generate all shift, daily, weekly, and monthly reports ensuring that the data is analyzed, act...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a luxury and bespoke Safari company, is looking for an experienced The successful candidate's main responsibility will be to service existing accounts and establis...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, a leading international automotive company, is seeking a dynamic and to lead their automotive sales team. The successful candidate will be responsible for developin...

Lead BasiGo s Digital business managing the company s suite of digital products and services: Vehicle Telematics, PAYD Asset Management, Fare Collection and Booking Systems, and passenger counting.Communicate the product and business vision and be the voice of the customer for BasiGo s digital product portfolio both internally and externally.Manage the complete P&L for BasiGo s digital business s...

Crystal Recruit is a boutique recruitment firm that specializes in matching the right talent to the right job opportunities across Africa. We go out of our way to find that missing person for your business puzzle Responsibilities Build an efficient dispatch and distribution team through a strong mentorship program by creating a conducive work environment and culture, while promoting sound labour ...

TUME Middle Africa Consulting is a business advisory service offering support to Companies and business professionals who want to build their brands and markets in Africa. TUME works with selected independent professional partners to merge global expertise with local knowledge and deliver outstanding, actionable solutions. Engaging TUME will strengthen your professional capability significantly a...

KEY RESPONSIBILITIES:Transaction Structuring:Work with the Senior Manager and Executive Head to execute mandates within debt capital markets, equities markets, Mergers & Acquisitions in Kenya and across the wider East African region.Financial Modelling:Lead in financial modelling by applying best practices within financial modelling.Transaction Documentation: Develop and lead execution of Informa...

TUME Middle Africa Consulting is a business advisory service offering support to Companies and business professionals who want to build their brands and markets in Africa. TUME works with selected independent professional partners to merge global expertise with local knowledge and deliver outstanding, actionable solutions. Engaging TUME will strengthen your professional capability significantly a...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Mission/ Core purpose of the Job: This role is responsible for embedding and maintaining technical security control requirement across the Equity network, infrastructure and...