WHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the wor...
WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the wo...
Manager Customer Service & Operational Activities
Janta Kenya is a HR Consultancy firm established with an objective of encompassing integral and necessary skills that most individuals and organizations need in everyday business. Key Responsibilities Ensure that the operations-Logistics-Sales Planning meeting takes place daily at 2pm. Track the execution of the Sales Impact Plans daily tracking of customer performance in line with scheduled load...
M-Gas is using technology to transform lives by providing clean cooking gas to all Kenyans 24 hrs, 7 days a week. We give you our cylinder filled with gas, a smart meter, a gas cooker and a key card as part of our package so you don t have to pay the high upfront fee of buying a gas cylinder and cooker. About the Job Offer support to customers who have questions, concerns, problems. Duties & Resp...
Job Purpose (Overall Responsibility)Provision of quality service to customers in accordance with the approved policies, procedures and established standards.Key Result Areas (Main Responsibilities)Ensuring timely response to customer enquiries and complaints by keeping track of the complaints and taking appropriate measures.Monitoring customer's issues, handling and ensuring compliance with strat...
Meru Water and Sewerage Services (MEWASS) is located in Meru town in Meru County. MEWASS was incorporated as a trust under the Trustees Act (Perpetual Succession) Cap 164 on July 24th, 2001. The MEWASS Trust is governed in accordance with the rules contained in the Trust Deed and Constitution of MEWASS. MEWASS was gazetted and officially recognized as a water and sewerage system on June 15th 2002...
Minimum Requirements:Hospitality/Food Science Diploma/Degree.Minimum one year experienceStrong communication and customer service skills.Familiarity with POS software.Responsibilities:Make guests feel valued and welcome.Follow service timing standards.Offer menu guidance, answer queries, and suggest food/beverage.Arrive on time in proper attire.Use positive sales techniques for guest guidance.Con...
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world s evolv...
Job Summary: As the Customer Development Executive you will be responsible for professionally representing the Colgate Palmolive company, managing the relationship with our partners on trust and respect, marketing and developing the 5p s of the different product categories, in order to increase sales profitably, improve levels of their distribution and market shares, in accordance with our busine...
Big Square is a casual dining, Kenyan restaurant founded in 2012. The first restaurant was first opened at Karen Square which later closed down allowing expansion into 11 branches in Nairobi (10) and Mombasa (1). Minimum Requirements: Hospitality/Food Science Diploma/Degree. Minimum one year experience Strong communication and customer service skills. Familiarity with POS software. Responsibiliti...
Responsibilities: Make guests feel valued and welcome. Follow service timing standards. Offer menu guidance, answer queries, and suggest food/beverage. Arrive on time in proper attire. Use positive sales techniques for guest guidance. Contribute to maintaining a clean, safe restaurant environment. Promote additional products when suitable. Display a commitment to customer service. Willingness to ...
Job Description Main Responsibilities: External stakeholders Act as main link between the company and the customers. Ensure an effective communication and mutual understanding. Focus on understanding our customer s needs and regularly updating customers where there is a need. Communicating any pricing updates with customers on time and ensuring the update is reflected on JDE for all customers. Ma...
Our Client is looking for German Speaking Call Centre Agents who can Read & Write and Listen & Speak in German.
Strategy:Develop and execute strategic plans for the enhancement and optimization of Jubilee Holdings CRM & Microsoft Dynamics applications.Align CRM initiatives with business goals and objectives, driving operational efficiency and customer satisfaction.Evaluate CRM system performance and identify opportunities for continuous improvement and innovation.Collaborate with stakeholders to define pro...
Job DescriptionMain Responsibilities:External stakeholdersAct as main link between the company and the customers.Ensure an effective communication and mutual understanding.Focus on understanding our customer's needs and regularly updating customers where there is a need.Communicating any pricing updates with customers on time and ensuring the update is reflected on JDE for all customers.Manage cu...
Job Purpose (Overall Responsibility) Provision of quality service to customers in accordance with the approved policies, procedures and established standards. Key Result Areas (Main Responsibilities) Ensuring timely response to customer enquiries and complaints by keeping track of the complaints and taking appropriate measures. Monitoring customer s issues, handling and ensuring compliance with s...
Develop and execute strategic plans for the enhancement and optimization of Jubilee Holdings CRM & Microsoft Dynamics applications.Align CRM initiatives with business goals and objectives, driving operational efficiency and customer satisfaction.Evaluate CRM system performance and identify opportunities for continuous improvement and innovation.Collaborate with stakeholders to define project scop...
Vacancy: Call Center Team Leader - Hospital (Nairobi) Ital GLOBAL - We are a comprehensive Human Capital and Quality Management Consultancy firm dedicated to helping organizations just like yours with their HR and Quality Management requirements. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best retu...
Job Description Welcome and assist Guests according to Accor Standards. Receive each guest call in a professional and friendly manner. Maintain effective communication with all related department to ensure smooth service delivery. Handle every query in a polite and courteous manner and exceed guest expectations. Maintain an up-to-date knowledge of the hotel and local services. Maintain an awarene...
Job Ref. No. JLIL209Role PurposeThe CRM Expert overall role is to ensure optimal availability, configuration, and utilization of Jubilee Insurance systemapplications in a manner that meets the internal customers' requirements, creates efficient and business supporting solutions whilst maintaining relationships with vendors, users, and key stakeholders by applying best practice project management ...
HOW YOU WILL FIT INTO OUR MISSION We pride in being a small community that ensures that every participant is known at an individual level in order to understand their specific needs and constantly assess that these needs are met. As an ISO 9001:2015 certified organization, we are keen to: Demonstrate our ability to consistently provide products and services that meet customer and applicable statu...
Assist our client s community and help resolve inquiries empathetically, accurately and on time.Make well balanced decisions and personally driven to be an effective advocate for our community.Investigate and resolve issues that are reported on client platform such as requests for account support.Respond to user inquiries with high quality, speed, empathy and accuracy.Gather, analyze and utilize ...
Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No. JLIL209 Role Purpose The CRM Expert overall role is to ensure optimal a...
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