Customer Service Agent jobs

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About Ilara Health At Ilara Health we are building a network of primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities through our diagnostic devices & solutions. Founded by entrepreneurs passionate about healthcare, Ilara Health brings in technology powered diagnostics from around the world and provides financing to make these diagnostics ...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, an international travel agency is looking to recruit a Reservation Agent to be based in Nairobi. He/She will be responsible for facilitating the travel needs of ou...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of HR tools to achieve overall business succes...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of HR tools to achieve overall business succes...

Job Ref. No: JLIL189 Role Purpose The role holder will be responsible for providing excellent customer service, resolving inquiries and complaints, and maintaining customer satisfaction. The role involves being the first point of contact for customers and agents, ensuring prompt and effective resolution of issues, and maintaining accurate customer records. Main Responsibilities Operational Ensure...

Manage inbound and outbound calls Develop and follow various communication scripts when speaking to clients on specific areas; Handle daily customer engagement; Identify customer needs , answer questions and solve problems according to defined criteria; Operationalize the Customer Relationship Management (CRM) systems; Handle interaction and provide conversation logs and storing customer data for...

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. He/she will be responsible for assisting current and new clients in activations and upgrades. Key Responsibilities Checking mails for new activation assignments. Working on completing the content for the activations assigned (store and menu creation) In case of no new...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JLIL189 Role Purpose The role holder will be responsible for providing ...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. He/she will be responsible for assisting current and new clients in activations and upgrades. Key Responsibilities Checking mails for ...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Summary Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to...

Job Description Position: German Speaking Call Centre Agent Language Requirement: Level Proficiency B2 and above Location: Nairobi Can you speak, write, listen or read German? Are you fluent in German? We want you to be a part of our client's dynamic team! Why Join Us: Exciting Opportunities: Join a fast-growing company with room for advancement. Multicultural Environment: Work in an inclusive an...

Customer Service Jobs In Kenya.About the RoleAct as the gatekeeper of the Company, you will be our vendor s first point of contact, responsible for delivering a best-in-class support experience, handling merchant s queries, providing appropriate solutions and alternatives within reasonable time limits to ensure merchant activation and retention.Key Duties and Responsibilities:Sales enablement Bui...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Summary Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit a Content Agent. He/she will be responsible for assisting current and new clients in activations and upgrades. Location: Nairobi Key Responsibilities C...

Call Centre Agent

This post reports to the Contact Centre Coordinator. The purpose of the post is to provide overall coordination of the interface between Marie Stopes Kenya and her clients and stakeholders through various communication channels for information dissemination, providing professional counselling services, feedback and directing business through client bookings across all channels.Qualifications Dipl...

About Ilara Health At Ilara Health we are building a network of primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities through our diagnostic devices & solutions. Founded by entrepreneurs passionate about healthcare, Ilara Health brings in technology powered diagnostics from around the world and provides financing to make these diagnostics ...

About Ilara Health At Ilara Health we are building a network of primary healthcare clinics (PHCs) delivering affordable, quality healthcare to Africas under-served communities through our diagnostic devices & solutions. Founded by entrepreneurs passionate about healthcare, Ilara Health brings in technology powered diagnostics from around the world and provides financing to make these diagnostics ...

Description The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines.1. KEY TASKS AND RESPONSIBILITIESAnswer incoming telephone calls into the Call Center in a professional manner at all timesWorking with providers and the OLD MUTUAL Case management team to manage the admission and discharge process of OLD MUTUAL MembersManaging...

Graes Lilias Insurance Agency is a client-centric insurance provider committed to delivering top-tier protection and peace of mind to individuals, families, and businesses. With an unwavering dedication to personalized service and tailor-made insurance solutions, we have forged a sterling reputation as a dependable partner in the insurance industry Summary Are you a motivated and goal-oriented in...

Call Centre Agent

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. SUMMARY The Information Centre Care Agent is responsible for managing all incoming calls to the OL...

Answers incoming customer calls regarding service questions and general client concerns.Ensuring all internal calls are redirected to the main extension to avoid dropping of calls.Capturing walk in enquiries and reasons for visit in the system and ensuring clients are served within the set sla.Meet all customer needs and exceed expectations, upholding our strong reputationContinually expand your ...

Sales Manager Nairobi, Kenya Our client, a leadingManufacturing Companyin Nairobi, is looking to recruit aSales Manager. The candidate will be responsible for supervising the complete performance of the sales team and guiding the sales department appropriately to achieve operational targets. The successful candidatemusthaveat least 5 ofexperiencein Sales and Marketing and a relevant Bachelor's De...