Call centre customer experience

Job RoleShift AaHelping customers fill in the inspection forms at the office.Verify customer documents to determine which program they lie in.Ensuring customers are served well and experience...

Develop and own the country CX plans, ensuring that the plans are (1) in line with the group priorities (or at least not a substantial deviation from); (2) if executed, will achieve the agreed CX...

Job SummaryContract Type:Sign up to view job details.Knowledge and skills Experience:5 years experience of working in service-based operations.Must be experienced in managing complex and sensitive...

Reports to: Customer Service Call Centre Supervisor Location: Ruiru Purpose: Contact BBOXX customers by phone, and encourage adherence to payment plan Handle incoming calls and provide...

Job Description A. CALL CENTER TRAINEE POSITION DURING 6 WEEKS TRAINING: Product Knowledge: Gain expertise in tracking insurance for mortgaged houses. Staging: Perform trial tasks to meet...

Company DescriptionAs an award-winning small business, SALIX Data Africa Ltd collaborates with global industry leaders to conquer critical data challenges facing organizations. Established in 1999...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Job Purpose/Mission The Customer Experience Department leads...

Superior and unrivalled support for our LPG customers. This covers areas of installations and conversions, safety audits on your premises, bespoke LPG solutions to fit your requirements and give...

A kiosk is an informal convenience store selling everyday household items. Known locally by their vernacular names e.g. Duka in Kenya, Spaza in South Africa, Kantemba in Zambia. kiosk-type retail...

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most...

Description The Information Centre Care Agent is responsible for managing all incoming calls to the Old Mutual Medical emergency hotlinesKEY TASKS AND RESPONSIBILITIESAnswer incoming telephone...

Job Description The Information Centre Care Agent is responsible for managing all incoming calls to the Old Mutual Medical emergency hotlines KEY TASKS AND RESPONSIBILITIES Answer incoming...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates...

Overall Purpose of the Job Reporting to the Supervisor Contact Centre, The Contact Centre Nurse will ensure the provision of high-quality customer service with respect to medical and general...

Job Description The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of...

Position:German Speaking Call Centre Agent Language Requirement:C1 and C2 Level Proficiency Location:Nairobi Are you fluent in German? Do you excel in communication and teamwork? We want you to be...

Overall Purpose of the Job Reporting to the Supervisor Contact Centre, The Contact Centre Nurse will ensure the provision of high-quality customer service with respect to medical and general...

AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker...

SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most...

Are you looking for an opportunity to work in a company where progress, and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build...

BBC Monitoring enables you to keep track of broadcast, press and social media sources in multiple languages from over 150 countries worldwide. We filter, translate and report breaking news, media...

Job Description Are you looking for an opportunity to work in a company where progress, and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools...

BBC Monitoring enables you to keep track of broadcast, press and social media sources in multiple languages from over 150 countries worldwide. We filter, translate and report breaking news, media...

M-KOPA s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new...