Customer service and call center jobs

Attend to customer service cases using the eCOA dedicated customer care line.Answer calls using the appropriate forms and trackers to record information and assist customers.Update all forms and...

The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of the duties and...

Principle AccountabilitiesReceiving inbound customer calls and handling as per laid down procedures and observing call quality while raising Service Requests for escalations of issues that require...

Scope of work and deliverables: 1. Reminders and recovery checks to field team 2. Agent and farmer verifications - ensure that the agents and farmers have accurate information about Amana market 3....

Contact prospective customers by both telephone Vet lead list for warm and cold leads Up sell additional products as need arises Use CRM to track progress with new prospects Researching required...

To manage work queues to ensure all delinquent queues are actioned.All call information to be captured accurately.Make contact with defaulting customers by calling them with an aim of negotiating a...

Phone billing software Ensures timely and accurate dissemination of phone records to each centre every billing date Network mapping Ensure all mapped resources are accessible to appropriate users...

Offer top-notch customer service experience, create engaged customers and facilitate organic growth/adoption of nalawork regular full-time shifts on our support inbox, handling incoming calls,...

Newark Capital limited is a credit only microfinance institution that offers financial solutions to small and medium enterprise (SMEs). The company is recruiting for serious individuals with good...

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and...

Essential duties: manage a high volume of inbound/outbound phone, email & chat contacts from customers who are calling with questions or need assistance with their issues full understanding of how...

Human capital synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Its two directors, Ms. Veronica anam and Ms njoki mwihia jointly hold over 40 years...

Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents, who will be a key point of contact between the company and...

Human capital synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Iour client, an on-demand courier service that delivers products ordered through...

Call centre agent Nairobi CBD Nairobi details employer Newark frontiers Ltd company industry banking & finance work type full time job level entry level minimum qualification diploma years...

To collect defaulted loans through calls and ensuring high customer service is adhered.

Call center representative/customer support agent Nairobi CBD Nairobi details employer influx Inc company industry technology & communication work type full time job level mid level minimum...

Candidates must be able to respond to the needs of customers and provide products/services information to customers via Inbound & Outbound calls, Emails, and Live Chat in a friendly & timely...

Summary the Kenya ministry of health (MOH) is in the process of moving the 7-1-9 covid-19 line from Safaricom to the department of primary health care services. The MOH plans to expand the line to...

Qualifications1 year experience in a call center or customer service environmentDiploma or Degree in public relations or any other related fieldKnowledge of administration and clerical...

Overall Job PurposeTheCall Center Agentwill be responsible for providing a first line support to service and resolution to bank customer queries through the allocated support lines on call as well...

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Overall Job Purpose The Call Center Agent will be responsible for providing a first line support to service and resolution to bank customer queries through the allocated support lines on call as...