Customer Service Analyst jobs

Researches and provides business related analyses to assess the impact of various projects and initiatives. Analyzes trends, costs and other data related to facilities, inventory, and budgets. Resolves customer questions and system issues. Maintains key data in management system database to extract data for various customers For assigned projects, completes detail analysis and research, identifie...

Job Purpose The job holder will be responsible for translating concepts into visually appealing and effective solutions. He/She will collaborate with cross functional teams to develop innovative designs that meet the needs of the Bank and align with the Brand Identity. As part of the deign team, he/she will be responsible for the Bank's communications material and collateral. Key Duties and Respo...

JOB DESCRIPTION Researches and provides business related analyses to assess the impact of various projects and initiatives. Analyzes trends, costs and other data related to facilities, inventory, and budgets. Resolves customer questions and system issues. Maintains key data in management system database to extract data for various customers RESPONSIBILITIES For assigned projects, completes detail...

ResponsibilitiesGenerate comprehensive reports and visualizations to effectively communicate findings and insights to HR stakeholders.Develop and implement the analysis, reporting and quality control of HR service delivery.Design and implement HR-relevant dashboards and KPI monitoring tools to facilitate informed decision-making.Identify and extract appropriate data sources for analytics projects...

QUALITY ANALYSTRESPONSIBILITIES * Monitor and coach/ mentor agents on a daily, weekly, and monthly basis for quality improvement. Maintain quality reports at Agent and Team level. * Email communication with the Client, regarding Quality Measures. Maintain and develop internal support and call centre quality standards. * Review a subset of content moderators work including videos, photos, audios, ...

The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God s children to come unto, follow, and become more like Him. SUMMARY Researches and provides business related analyses to...

Profile IntroductionOur client, a leading financial and health insurance company seeks to bring on board anClaims Analyst. The role will be responsible for processing medical claims with a focus on accuracy, cost containment, risk management and customer excellence.Key Areas of ResponsibilityReview, assess, authenticate and capture outpatient and inpatient claims as per the claims manual and with...

Eligibility:The candidates should ideally hold professional and academic qualifications in the below fields to join our next intake:Holder of professional and academic qualifications in Customs Clearance, Ships Agency, Supply Chain Management, Customer Service, Graphic Design, Business Administration, Accounts/Finance, Economics/Data analysis related courses.Must demonstrate excellent academic pe...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business.At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading f...

At Stratostaff we design, implement and manage workforce solutions for large, specialized or routine staff complements giving you the opportunity to focus on your core business. Profile Introduction Our client, a leading financial and health insurance company seeks to bring on board an Underwriting Analyst. The role will be responsible for assisting in the risk. Management through assessing the e...

The RoleWe're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will:Review all incoming emergency callsAssess the quality of interactions against predefined criteria, ensuring a hi...

Rescue.co is a fast-growing tech startup building the emergency response of the future. Our 24-hour rescue.co Dispatch Center provides lifesaving services to millions of Kenyans, and our platform powers emergency response for SOS and EMS applications. Our vision is that emergency response is only minutes away, no matter where you are or who you are. Over the last five years, we've built and deplo...

The Role We're seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listening standards. This role requires adept data input skills and the ability to derive insights from reports. You will: Review all incoming emergency calls Assess the quality of interactions against predefined criteria, ensuring a...

Flare was born from the recognized need of private and public providers to better serve their consituencies. In areas underserved by public emergency infastructure, Flare tools help you provide the best care most efficiently. The Role We re seeking a Dispatch Quality Assurance Analyst with a sharp eye for detail, to monitor dispatch calls and ensure high customer care, empathy, and active listeni...

Your contributionsEvaluate, benchmark, and market price jobs. Analyze compensation data and recommend salary grades. Assist in the design and implementation of base pay structures, incentive programs, and equity plans that reflect PSI's compensation philosophy. Review and sometimes approve proposed salary offers and provide feedback based on analysis of the labor market and internal equity. Parti...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced. At poa! we believe everyone deserves access t...

We have been measurably improving the health of Kenyans since 1989. Our approach harnesses the vitality of the private sector to improve health outcomes for Sara our archetype that focuses our interventions. Your contributions Evaluate, benchmark, and market price jobs. Analyze compensation data and recommend salary grades. Assist in the design and implementation of base pay structures, incentive...

ResponsibilitiesSupport the QA lead in the onboarding of new staffSupport the QA lead in preparing training materialsStand in for QA lead in their absenceOwning the QA process to support the delivery of good customer experience and uphold brand valuesMonitor live calls using the dialer system to ensure collection best practices are upheldFormulate/seek updates on the standard QA form to meet chan...

Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today s corporate organizations. Responsibilities Support the QA lead in the onboarding of new staff Support the QA lead in preparing training materials Stand in for QA lead in their absence Owning the QA process to support the delivery of good customer exp...

The role is similar to an analytical project analyst, bridging credit experience, qualitative observations, economic and behavioral research and technical data analytics to answer key questions about M-KOPA's credit portfolio in Ghana. To excel in this role you will require the ability to clearly identify a problem, scope an approach to understanding the problem, manage analytical workflow to ans...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

Role Purpose:The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Department within Save the Children International. This team is responsible for managing the change management activities and deployment of projects into 60 Country and Regional offices and 29 Member organisations. We suppor...

Job Purpose We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze,...

Job Purpose The Process Analyst is responsible for leading Process Reengineering initiatives across the Group. Specialized in analysis of business processes and workflows. The role works with business and projects to identify areas where complex business processes and performance can be developed or improved. It leverages BPM and Lean Six Sigma techniques, concepts, and tools to proactively assis...