Customer Service jobs in Nairobi

Maintaininga positive, friendly, empathetic, and professional attitude toward customers atall times.Respondingpromptly to customer inquiries via phone and through emails and chats.Communicatingwith...

Process incoming orders on timeConfirm incoming payments for orders and attach the confirmation messagesRespond to customer enquiries on various channels including Email, Whatsapp, Calls and Social...

The role will require: -Dealing with inbound telephone enquiries Following up on quotations givenProcessing shipment bookings promptly through their entire lifecyclePreparing sales reportsEnsuring...

Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries via phone and through emails and chats.Communicating...

Service Standard 40%The role holder will coordinate the resolution of complaints relating to the company s business and drive the customer-centric view agenda.Drive the team to be compliant with...

Ensure provision of quality service to customersHandling various routine inquiries received by phone and emails from internal and external stakeholder (Telephone management)Directing queries to...

Attend to customer service cases using the eCOA dedicated customer care line.Answer calls using the appropriate forms and trackers to record information and assist customers.Update all forms and...

Troubleshooting, testing, repairing, and servicing technical equipment.Providing service and customer support during field visit.Managing on-site installation, repair, maintenance, and...

Reporting to the chief consumer business officer, the position holder will;lead in the sourcing of customer insights expertise within the research & customer insights team. As a critical player in...

Overall RequirementsRegular collaboration, engagement and decision-making (management steering team) Lead, manage and develop assigned managers through interactions and motivation against...

100% retention & 5% growth of defined baseline revenue (across all products) within the given period.Avert Churn by 99% Quality SRs captured on Siebel by raising service requests accurately.Compile...

General Administration: Ensures appropriate oversight, contract management, coordination, monitoring, and mechanisms for provision of services related to logistics comprising official transport,...

To identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the ACS sales representativework with the customer, ACS management...

Job purpose:become an integral part of the East Africa CSS team for both internal and client-facing day-to-day tasks and help coordinate long-term projects to improve internal processes and help...

Troubleshoot clients tickets and complaints and propose solutions.Ensure customer satisfaction and provide professional customer supportCommunicate effectively and clearly with customers via phone...

Principle AccountabilitiesDeploying strategies focused towards achieving the organizational and departmental goals.Systematic monitoring and reporting of channel performance and impact on customer...

Key accountabilities (duties and responsibilities)application development 30%provide second and third level technical & applicationsupport for the banks integrations and middleware including...

Take responsibility in identifying and developing community champions across Nairobi Developing and implementing innovative sales and marketing strategies, including engaging with community groups...

Responsibilities: train new CS agents and well train current agents on product updates and new features build training programs for agents, providing feedback performance reviewsdevise and schedule...

Essential Responsibilities:Develops account profiles and executes the sales plan.Applies market and account skills necessary for dealing with specific target audiences.Identifies and contacts...

Build and strengthen client relationships to achieve long-term partnerships by acting as a main point of contact in all matters relating to client concerns and needsWork with sales and other...

Develop long-term business strategies and operating plans for the department which are in line with the longer-term goals and priorities.Ensure the provision of timely and high-quality client...

Principle AccountabilitiesReceiving inbound customer calls and handling as per laid down procedures and observing call quality while raising Service Requests for escalations of issues that require...

The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of the duties and...