Mon Apr 15 2024 07:00:13 GMT+0000 (Coordinated Universal Time)

Call Center Team Leader jobs

Bilingual Call Center Representative (English/Spanish) at Salix Data

Salix Data - Nairobi

    SALIX has a global footprint, with headquarters and sales offices in Cincinnati, Ohio, and service facilities in Kenya and India. We have worked with over 2,500 of the fastest growing and most successful businesses in our region, including all local Fortune 500 companies, and many regional leaders, such as Cincinnati Children s Hospital and The Columbus Dispatch Summary We are currently seeking a...

    3 days agojobwebkenya.com
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    Customer Service and Experience Manager at Kenyan Alliance Insurance

    Kenyan Alliance Insurance - Nairobi

      To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

      16 hours agojobwebkenya.com
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      Customer Success Manager

      Nairobi

        Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

        4 days agoelevolt.co.ke
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        Customer Success Manager Job Sistema Biobolsa - Corporate Staffing Services

        Sistema Biobolsa - Nairobi

          Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio s products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

          4 days agocorporatestaffing.co.ke
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          Customer Success Manager at Sistema Biobolsa

          InSupply Health - Nairobi

            Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm,Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our...

            4 days agomyjobmag.com
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            Customer Success Manager at Sistema Biobolsa

            Sistema Biobolsa - Nairobi

              Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm, improve your energy security, and protect the environment. Transforming your animals manure into resource will provide you with a better quality of life! Your missi...

              5 days agojobwebkenya.com
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              Junior Site Engineer at Junior Site Engineer at iColo: A Digital Realty Company

              iColo A Digital Realty Company - Mombasa

                iColo: A Digital Realty Company, is the leading carrier-neutral data center provider operating state of the art facilities in Kenya and Mozambique. We serve a broad spectrum of clients Telecom carriers, ISPs &d peering points, IT & cloud providers, content providers, enterprise & financial services customers Summary To provide technical, (preventative) maintenance, repairs, installation and custo...

                4 days agojobwebkenya.com
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                Aftersales & Escalations Supervisor

                BURN - Nairobi

                  Implement the aftersales process & carbon support model in line with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. Lead roll out of ser...

                  7 days agofuzu.com
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                  Customer Experience Lead at Ecosafi

                  Ecosafi - Nairobi

                    Better Cooking Company t/a EcoSafi is a renewable energy clean cooking start up focused on the consumer market in Africa. Better Cooking Company (BCC) is introducing a modern, delightful, and clean way to cook at home. Enjoy the experience of quality cooking on LPG at the price of charcoal Summary As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey...

                    20 days agojobwebkenya.com
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                    Customer Service Representative At Sunculture Kenya Ltd

                    Sunculture Kenya - Nairobi

                      About the roleThe Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providi...

                      24 days agofindojobs.ke
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                      Customer Service Representative at SunCulture Kenya Ltd

                      SunCulture Kenya - Nairobi

                        Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Customer Service Representative will handle a high volume of ...

                        24 days agojobwebkenya.com
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                        Aftersales & Escalations Supervisor At Burn

                        Burn - Nairobi

                          About the roleThe job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales &...

                          11 days agofindojobs.ke
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                          Aftersales & Escalations Supervisor

                          Burn Manufacturing - Kiambu

                            About the role The job holder will implement a process that will identify and?develop the capability?of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon?support?for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

                            11 days agofindojobs.ke
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                            Call Center Quality Control (QC)

                            Dial Afrika - Nairobi

                              Monitor and evaluate inbound and outbound calls handled by call center agents to assess quality and adherence to company standards.Develop and implement quality control processes and procedures to improve the overall performance of the call center.Provide feedback and coaching to call center agents based on quality assessments, identifying areas for improvement and providing guidance for skill de...

                              27 days agofuzu.com
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                              Aftersales & Escalations Supervisor

                              Nairobi

                                About the role The job holder will implement a process that will identify and develop the capability of BURN service centres and partners who will then deliver exceptional Aftersales and Carbon support for BURN products. The job holder will develop an evaluation framework & work with regional Service Centers/Stock points /Customer experience managers to assess the effectiveness of the Aftersales ...

                                11 days agoelevolt.co.ke
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                                Call Center Quality Control (Qc) At Dial Afrika

                                Dial Afrika - Nairobi

                                  Position Overview:As the Call Center Quality Control (QC) Specialist, you will be responsible for monitoring and evaluating the quality of calls handled by our call center agents. You will ensure that our agents consistently deliver outstanding service to our clients and maintain high standards of professionalism and efficiency. This role requires a meticulous attention to detail, excellent commu...

                                  28 days agofindojobs.ke
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                                  Call Center Teamleader At Ital Global

                                  Ital Global - Nairobi

                                    About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                    30 days agofindojobs.ke
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                                    Call Center Teamleader At Ital Global

                                    Ital Global - Nairobi

                                      About the Client:A leading private modern healthcare facility located in Nairobi, Kenya that offers a range of services with a dedicated team of various professional and qualified specialists. The facility seeks to fill the Call Center Team leader position who will onboard, train, motivate, develop, and lead our Customer Service & Contact Centre team to ensure the effective and efficient running ...

                                      30+ days agofindojobs.ke
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                                      Call Center Teamleader at Ital Global

                                      Ital Global - Nairobi

                                        We are a comprehensive Human Capital Consultancy firm dedicated to helping organizations just like yours with their HR activities and work. We believe in creating productive and fruitful relationships with our clients by adding value to your business to ensure that you get the very best return on your Human Capital spend About the Client: A leading private modern healthcare facility located in Na...

                                        30+ days agojobwebkenya.com
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                                        Aftersales Support Coordinator

                                        BURN -

                                          Implement the aftersales process & carbon support model in line with the laid down strategy. Provide aftersales & carbon training to call centre managers, aftersales & carbon support team, sales team, and field logistic team. Identify and vet service centre location, and define service level offering to ensure service accessibility, visibility and affordability for customers. Lead roll out of ser...

                                          22 days agofuzu.com
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                                          Call Centre Agents. (Nairobi Region)

                                          Nairobi

                                            Department Targets; Achieve Monthly targets in the following KPIs Collections Targets Adherence to SoPs Other Responsibilities Include -Carry out debt collections and consistently meet and maintain collections targets daily, including the targeted number of effective/quality calls captured well in CRM. -Maintain a realistically low incidence rate of bad debt in with the monthly targets by ensurin...

                                            30+ days agofindojobs.ke
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                                            Service Center Associate

                                            Sunculture - Taveta, Taita Taveta

                                              Customer ServiceMaintaining a positive, empathetic, and professional attitude towards customers at all times.High-level knowledge of all SunCulture products with the ability to address all questions asked by customers Acknowledging and resolving customer complaints within stipulated SLAs.Communicating with customers through various channels and responding promptly to customer inquiries.Analyze tr...

                                              30+ days agofuzu.com
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                                              Service Center Associate

                                              Sunculture - Migori

                                                Customer ServiceMaintaining a positive, empathetic, and professional attitude towards customers at all times.High-level knowledge of all SunCulture products with the ability to address all questions asked by customers Acknowledging and resolving customer complaints within stipulated SLAs.Communicating with customers through various channels and responding promptly to customer inquiries.Analyze tr...

                                                30+ days agofuzu.com
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                                                Service Center Associate

                                                Sunculture - Nyeri

                                                  Customer ServiceMaintaining a positive, empathetic, and professional attitude towards customers at all times.High-level knowledge of all SunCulture products with the ability to address all questions asked by customersAcknowledging and resolving customer complaints within stipulated SLAs.Communicating with customers through various channels and responding promptly to customer inquiries.Analyze tre...

                                                  30+ days agofuzu.com
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                                                  Job Title
                                                  • Customer Service
                                                  • Call Center Team Leader
                                                  Location
                                                  • Nairobi
                                                  • Kiambu
                                                  • Nyeri
                                                  • Migori
                                                  • Taita Taveta
                                                  • Kilifi
                                                  • Mombasa
                                                  • Bungoma
                                                  • Elgeyo-Marakwet
                                                  • Meru
                                                  • Nakuru
                                                  Job Scope
                                                  • Full-time
                                                  Job type
                                                  • Contract
                                                  • Permanent
                                                  • Internship