Senior customer service jobs

The Nairobi Women s Hospital is a hospital in Nairobi, Kenya. The hospital was founded in 2001 by Dr. Sam Thenya and is the first of its kind in the East and Central Africa region. Even if it specialised in Obstetrics and Gynecology services, the hospital is equipped and staffed to handle all general medical and surgical conditions. Summary Based at the Gender Violence and Recovery Centre and rep...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to ...

RIANA Group is a leading technology solutions provider based in Nairobi, Kenya. We bring innovative solutions that are designed to simplify, streamline and strengthen businesses. SUMMARY Reporting to the Head of Business, the overall purpose of this role is to manage the Sales and Business development of the queue management and customer experience solutions subsidiary Q-SYS KEY RESPONSIBILITIES ...

PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world Summary You are customer oriented while keeping performance in mind. You keep an overall view on all components of the applications in the scrum teams portfol...

IT jobs Nairobi. The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Jo...

Secure new business directly or through intermediaries.Maintain relationships with intermediaries to ensure targets are met. Provide excellent customer service to clients.Follow up on renewals for retail medical insurance business.Forward proposal forms to underwriting department.Conduct regular training to the FA and IFA network as well as other intermediaries.Prepare weekly reports as required....

Customer service jobs. What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go. Key Areas Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, L...

IT jobs Nairobi. The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Jo...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International Organisations. This unit is specialise...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world Summary You are customer oriented while keeping performance in mind. You keep an overall view on all components of the applications in the squads portfolio an...

IT jobs Nairobi. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL215 Role Purpose The Senior Officer Service Desk is...

Job Purpose:Growth of retail medical insurance business to meet set annual premium targets.Key responsibilities:Secure new business directly or through intermediaries.Maintain relationships with intermediaries to ensure targets are met. Provide excellent customer service to clients.Follow up on renewals for retail medical insurance business.Forward proposal forms to underwriting department.Conduc...

Job Purpose: Growth of retail medical insurance business to meet set annual premium targets. Key responsibilities: Secure new business directly or through intermediaries. Maintain relationships with intermediaries to ensure targets are met. Provide excellent customer service to clients. Follow up on renewals for retail medical insurance business. Forward proposal forms to underwriting department....

PURPOSE:The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company's vision.PRIMARY RESPONSIBILITIES:Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;Maintain oversight of the customer experience functions, ensuring adherence to signed S...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International Organisations. This unit is specialise...

Customer service jobs in Nairobi. Purpose: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. Primary Responsibilities: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience fun...

Job Purpose Statement The senior Infrastructure Architect is responsible for evaluating business requirements by leveraging software, data, and infrastructure. The role acts as a bridge and is responsible for mapping these requirements into technology solutions. The role focuses on applying the different elements of business, information, and technology in solving problems while maximizing the re...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi Job Purpose: Growth of retail medical insurance business to meet set annual premium targets. Key responsibilities: Secure new business direc...

Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world s biggest adhesion challenges. Primary Duties For ...

The Save the Children Fund, commonly known as Save the Children, is an international non-governmental organization that promotes children s rights, provides relief and helps support children in developing countries Role Purpose: The Senior Project Manager for the Shared Services for CRM Project sits within the Project and Change Management Team that is part of the Transformation Delivery Departme...

Job Purpose Statement The Senior Manager, CRM Systems role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank s Customer Relationship Management (CRM) systems, Feedback Systems, Policy Hub and other peripheral applications and system integrations. In collaboration with external vendors, system experts and information security experts the...

Job Purpose StatementThe senior Infrastructure Architect is responsible for evaluating business requirements by leveraging software, data, and infrastructure. The role acts as a bridge and is responsible for mapping these requirements into technology solutions.The role focuses on applying the different elements of business, information, and technology in solving problems while maximizing the retu...