Hotel customer service jobs

REPORTS TO: FRONT OFFICE SUPERVISORDUTIES & RESPONSIBILITIES:Greet and welcome guests as soon as they arrive at the officeDirect visitors to the appropriate person and officeAnswer, screen and forward incoming phone callsEnsure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)Provide basic and accurate information in-person and via...

Sales jobs in Kenya. Gross Salary: Kshs 100k 110k, Our client in the hospitality space is seeking a dynamic Sales Account Manager to drive revenue generation and elevate the brand presence within the hospitality sector. This role involves formulating comprehensive sales strategies while overseeing innovative marketing campaigns. Key Responsibilities: Employing different sales strategies to market...

Description As a Client Relations Assistant, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company s offerings, services and overall image. The Client Relations Assistant will assist in the following areas: Respond to clients registrations through emails by sending the required training documentations Respond to clients enquires and sh...

At Siaya County Club, we excel in versatile hospitality, meeting diverse needs with our array of services in food, drinks, accommodation, and conferences. Our focus lies in seamlessly blending business and leisure, offering an environment where productivity meets relaxation. REPORTS TO: FRONT OFFICE SUPERVISOR DUTIES & RESPONSIBILITIES: Greet and welcome guests as soon as they arrive at the offic...

Job Description Front Desk Agent (Chinese Speaking) First impressions are everything! As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to...

ResponsibilitiesGreet and welcome guests at the hotel.Answer questions and address customer complaintsAnswer all incoming calls and redirect them or keep messages.Check, sort and forward emails.Monitor office supplies and place orders when necessaryKeep updated records and filesMarket and Sell hotel services via social media and other marketing channels.RequirementsAt least a diploma in business ...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Summary First impressions are everything! As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it For You: Employee benefit card offering dis...

Job Description Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance with health and safety regulations and hotel policies. Assist in recruiting, training, and supervising food and beverage staff. Schedule staff shifts and...

Job DescriptionFirst impressions are everything! As a Guest Services Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.What is in it For You:Employee benefit card offering discounted rates at Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your...

Job Description:Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality.Monitor inventory levels and order supplies as needed to maintain optimal stock levels.Ensure compliance with health and safety regulations and hotel policies.Assist in recruiting, training, and supervising food and beverage staff.Schedule staff shifts and man...

Key ResponsibilitiesAlways demonstrate sincere customer focus and true appreciation for the guest experience.Be the single point of contact for Dignitaries, VIP, and VVIP guests and coordinate their Spa experience.Develop and maintain an adequate professional product program.Develop and maintain retail product program.Ensure all dealings with guests at the spa and health club area meet or exceed ...

Job Description:Our client is looking for a dynamic and results-driven Modern Trade and Institutional Sales Representative to drive sales growth in the modern trade and institutional segments. The ideal candidate will have a minimum of 5 years of experience in a similar role, preferably in the mattresses, furniture, office equipment, consumer electronics, or hotel supplies industries. Candidates ...

Job PurposeThe Restaurant Supervisor is responsible for overseeing the operations of the restaurant, ensuring adherence to the highest standards and efficiency in service delivery.Key duties and responsibilitiesUphold all restaurant policies and standards for quality and safety.Conduct regular operational reviews to identify and solve issues, ensuring continuous improvement.Supervise and guide st...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Assist in overseeing the daily operations of the food and beverage outlets, ensuring high standards of service and quality. Monitor inventory levels and order supplies as needed to maintain optimal stock levels. Ensure compliance with health and safet...

Company DescriptionJob DescriptionEXECUTIVE RESPONSIBILITIES & EMPOWERMENTEnsures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leaveEnquires whether guests are satisfied throughout the EventsOffers attentive service to guests, adapting to any constraintsEstablishes good relations with guests, offering advice and fostering customer loya...

Frank Management Consult Ltd is an international management consulting agency. We work with major companies, raising their performance, driving their strategies and enhancing their productivity. Summary Our client is looking for a dynamic and results-driven Modern Trade and Institutional Sales Representative to drive sales growth in the modern trade and institutional segments. The ideal candidate...

Position Summary: As a front office agent, you will be the first point of contact for guests arriving at the hotel. You will assist guests with check-in and check-out procedures, answer inquiries, and provide information about hotel services and amenities. Key Responsibilities: Greet guests upon arrival and assist with check-in procedures. Answer phone calls and respond to inquiries. Handle guest...

Job briefWe are looking for a Hotel Human Resources (HR) Manager who can oversee employee hiring and onboarding experience as well as assisting in crafting company policies. The role focuses on employee training and payroll management and requires good knowledge of labour laws.ResponsibilitiesDevelop hiring plans for every department in the hotel based on seasonal necessities.Monitor employee wor...

Stedmak Gardens and Hotel is one of a kind hotel, apart from being located in a serene and superb surroundings and also neighboring popular landmarks like the Bomas of Kenya. Job brief We are looking for a Hotel Human Resources (HR) Manager who can oversee employee hiring and onboarding experience as well as assisting in crafting company policies. The role focuses on employee training and payroll...

Duties and responsibilities.Ensuring all restaurant policies, procedures, standards, and guidelines are understood and strictly adhered to.Conducting performance and operation reviews to identify problems, concerns, and opportunities for improvement.Supervising staff by identifying and delegating responsibilities, providing directions to staff, and ensuring restaurant objectives are met and achie...

Duties and ResponsibilitiesGuest Payments: Process guest check-ins and check-outs efficiently and accurately. Calculate and collect payments for room charges, incidental expenses, and other services using cash, credit cards, and other payment methods.Cash Handling: Count and balance cash drawers at the beginning and end of each shift. Handle cash transactions securely and accurately, following es...

Hotel jobs Nairobi. Salary: KES 22-26K Our client, an upscale restaurant in Nairobi, is looking to hire Waiters.As a Waiter, you will be at the forefront of their mission to provide great customer experience to clients. Key Responsibilities: Greeting customers and presenting menus, making suggestions based on their preferences. Taking and serving food/drinks orders, up-selling when appropriate. A...

1. Guest Services Management: Ensure high standards of customer service are maintained at all times, greeting guests warmly, addressing their inquiries, and resolving any issues or complaints promptly and effectively. Monitor guest feedback and satisfaction scores, implementing measures to improve service quality and exceed guest expectations. Train and coach front desk staff on guest service sta...

Job Location : Eldoret , Kenya. Reports to: Executive Chef. Company Description. Employd Staffing Solutions Ltd is a comprehensive Human Capital Consultancy firm based in Nairobi County, Kenya. We specialize in helping organizations with their HR activities, including recruitment, labor outsourcing, payroll management, and employee training. Our mission is to create productive and fruitful relati...