Customer service jobs in bank

Key Responsibilities:Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNSMonitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec and...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Purpose The incumbent is required to implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches in the region. Provide leadership of a numb...

Top Jobs In Nairobi County For You To Apply!! Technical Operator Job Coca-Cola Company,Legal Officer Job Echo Network Africa,Customer Service Representative Job SunCulture,Branch Manager Nairobi Job Sidian Bank,Public Relations (PR) Assistant Job Daystar University 1. Technical Operator Job Coca-Cola Company Operating the process area according to the work instructions and adhering to usage stand...

Key Responsibilities:Ensure that the facility approval conditions are complied with before disbursement.Oversee the preparation of the Letters of Offer (LOO) and ensure that facilities are properly maintained in the system and all parameters are reflected as per offer letter in terms of rate, amount and tenor, collateral, insurance, and subsequent renewals, monitor and track all requirements in t...

Purpose The role holder ensures customer service delivery levels are as per the Bank s prescribed standard, customer satisfaction and retention Primary Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications. Preparing au...

Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya incorporated with effect from January 1, 2016 and all KCB s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. Key Responsibilities: Providing the highest level...

Product Strategy and Vision: Guide and provide consultancy service to the Business Teams with regards to the requirements for the Branch and Group Shared Servces Processes. Provide technical innovations around all the processes being designed Drive business and process requirements documentation, solution design and solution developemet of all processes in scope. Drive Change Management and roll-...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...

CUSTOMER CARE AGENT (REF: CCA/04/24)Job Purpose:The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitability ...

BWSC originated as part of Denmark s Burmeister & Wain Group and became an independent company in 1980. Burmeister & Wain Group was a large shipyard and leading diesel engine producer, with its earliest roots dating back to 1843. The company grew to become one of the leading employers in Copenhagen for nearly a century. Burmeister & Wain was founded by two Danes, Hans Heinrich Baumgarten and Carl...

Product Strategy and Vision: Guide and provide consultancy service to the Business Teams with regards to the requirements for the ERP and CRM Platroms. Guide the Business on the latest application needs and best practice both functional and Technical Execute and communicate the Enterprise Digitization strategy that aligns with Equity Group s overall goals and objectives. Drive Process Efficiency ...

The Co-operative Bank of Kenya Limited is incorporated in Kenya under the Company Act and is also licensed to do the business of banking under the Banking Act. The Bank was initially registered under the Co-operative Societies Act at the point of founding in 1965. CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a profession...

I&M Bank is a leading Commercial bank headquartered in Kenya with a growing regional presence. The Bank offers a wide range of commercial banking and financial products and services and prides itself on introducing innovative products and services based on the needs of its customers. We are seeking to recruit a competent and highly motivated individual with extensive experience and abilities to s...

JOB PURPOSEContact Centre is the Bank's point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in ...

Job DescriptionA 24/7 inbound and outbound Voice Branch role tasked with timely response, resolution of customer queries and complaints raised by clients via telephone, email and social media as well as cross sell and retention of customers. QualificationsMinimum QualificationsType of Qualification: First DegreeField of Study: Business CommerceExperience RequiredClient CoveragePersonal and Privat...

The Busara Center for Behavioral Economics is an advisory and research organization focused on evaluation and implementation of behavioral interventions in understudied countries and populations. Busara's mission is to work with researchers and organizations to advance and apply behavioral science in pursuit of poverty alleviation. This involves the application of research and rigorous methods to...

JOB PURPOSE STATEMENTThis position is accountable for the strategic planning, monitoring and management of the card and channel operations to drive card operation management within the card business thus ensure maximum process efficiency as well as ensuring the card and channel operations performance meets internal and external customer expectations while concurrently driving operational efficien...

Job Scope:The role is responsible for deepening relationships with HNI (High Net-Worth Individuals) clients to optimize retention, business development, revenue and profitability.Job Purpose:Responsible for acquisition of new HNI business & management of allocated portfolio to drive balance sheet and income growth.To onboard existing & NTB HNI clients. Build strong business relationships with aim...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. JOB PURPOSE Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice...

Implement business development strategy to grow liabilities and assets at branch levelFormulate and implement branch business plans, forecasts and budgets and ensure control and reviews.Support marketing initiatives and give feedback on products performance in the branch marketsCross-sell and upsell new business partnerships to increase income streams to the branch and the bank in generalEnsure c...

Job Summary To develop a functional banking management operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption. Job Description Head of SME Job Summary / Purpose: To directly lead a relationship team(s) covering a portfolio of SME Banking customers To be a key member of the Business Banking & SME Leadership Team, driving bus...

Job Scope:The role is responsible for deepening relationships with HNI (High Net-Worth Individuals) clients to optimize retention, business development, revenue and profitability.Job Purpose:Responsible for acquisition of new HNI business & management of allocated portfolio to drive balance sheet and income growth.To onboard existing & NTB HNI clients. Build strong business relationships with aim...

Customer service jobs. Contact Centre is the Bank s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards r...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. JOB PURPOSE STATEME...