Head of customer service jobs

Job SummaryTo drive revenue growth and expanding market share for Islamic Banking within the industry while building and maintaining profitable client relationships, identifying new business opportunities, and implementing effective strategies to achieve organizational goals.To support Head of Islamic banking to drive Islamic Banking in Kenya by delivering high-quality support to Business, by pro...

Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; ...

As one of the largest insurers and financial services companies in East Africa, we have decades of experience in helping discerning individuals protect and create their wealth. But that s not all. Job Overview The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION s strategic objectives through the development and delivery of marketing an...

Job Overview The Corporate Communications Officer works with the Group Head, Marketing and Communications to support ICEA LION s strategic objectives through the development and delivery of marketing and communications initiatives. The role is responsible for developing and executing communication strategies that align with the company s goals. This includes crafting press releases, managing inte...

Admin jobs. Department/Division: Operations,Reporting To: Head of Operations, Sportpesa is looking to hire an Assistant Casino Manager Duties and Responsibilities Technical support Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure disputes are handled promptly, efficiently and fairly. Customer Service suppor...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE To provide seco...

Overall Job SummaryThe Head of Operations role is to provide strategic leadership for the ferry company's fleet operations, focusing on enhancing profitability, streamlining operations and logistics efficiency, and elevating customer experience. This role requires an entrepreneurial mind-set to drive innovation and foster a dedicated operations teamThe Head of Operations oversees all aspects of f...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Summary To drive revenue growth and expanding market share for Islamic Banking within the industry while building and maintaining profitable client relationships...

About Tenwek Hospital Mission Statement: Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God. The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals i...

People The human face of an organization, are its most cherished and valuable resources. In a world of multiple choices and multi-faceted people, you need someone to provide you with quality services that can cater to all your human resource needs at one go Overall Job Summary The Head of Operations role is to provide strategic leadership for the ferry company s fleet operations, focusing on enha...

Job Description Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is hiring An Export Sales Administrator. The Job holder will be responsible for co-coordinating the activities of export business and ensuring that the company maintains and grows the existing markets and continuously establish new markets for the company s product...

Job Summary:This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risks. The role also ensures that policy documents and endorsements such as debits and credits are issued as per the Company's customer service manual.Duties and Responsibilities:Prepare and share renewal invitations to clients based...

We are looking for an Environment, Health, & Safety (EHS) Professional to act as the primary spokesperson for EHS matters in the Service Line Build unit ('the unit'). This role will be responsible for defining the unit's strategy and deploying tactical plans to meet Global and MMEA-wide strategic priorities and the unit's specific challenges and ambitions to ensure that environmental, health, and...

Kempinski Hotels S.A. is Europe s oldest luxury hotel group. The group now has its head office in Geneva but was founded in Berlin in 1897 as the Hotelbetriebs-Aktiengesellschaft . Key Responsibilities Responsible for the safety of guests and employees that are inside the designated swimming areas (beach/pool) during the posted business hours. Responsible for responding to any emergency within th...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world s mobile traffic passes through Ericsson networks Summary We are looking for an Environment, Health, & Safety (EHS) Professional to act as the primary spokesperson for EHS mat...

GA Insurance Ltd was incorporated in 1979 after the exit of General Accident Insurance. The company has over 50 years experience in general insurance underwriting inherited from its parent firm, General Accident Insurance (UK). Job Summary: This position is responsible for retention, growth and achieving underwriting profitability through risk assessment, adequate pricing and underwriting of risk...

Customer service jobs in Nairobi. Purpose: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. Primary Responsibilities: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience fun...

PURPOSE:The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company's vision.PRIMARY RESPONSIBILITIES:Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;Maintain oversight of the customer experience functions, ensuring adherence to signed S...

They are looking to hire a Head of Operations and Programs whose overall purpose is to drive the implementation of a new mission-driven strategy and organizational structure, ensure that all programmatic units are achieving their goals, and increase the organization's operating capacity and efficiency.ResponsibilitiesStrategyProvide effective, operational leadership and stewardship through active...

Our client, a well-established company in the FMCG sector and with a long track record in Kenya and overseas Markets, is hiring a Fleet and Logistics Coordinator.Purpose of the JobEnsuring consistent, cost effective and efficient product delivery systems to customersSafeguard OTIF (On Time In Full) to customer orders hence improving levels of customer satisfactionMaximum utilization of all motor ...

Admin jobs. Salary: 230-250k, Reports to: Executive Director, Our client provides space for networking, collaborating, and experimenting among Kenya s media practitioners. As a vibrant hub, it continues to foster a dynamic community of storytellers and media professionals, providing a platform for knowledge sharing and innovation. They are looking to hire a Head of Operations and Programs whose o...

Job PurposeThis position is responsible for execution of the Commission's Strategy on Collective Bargaining Negotiations for the public sector and making appropriate recommendations. Key Responsibilities/ Duties / TasksManagerial / Supervisory ResponsibilitiesEnsure compliance on all statutory requirements, Government Circulars and Commission policies;Review the analysed data relating to Collecti...

Transaction Structuring: Work with the Senior Manager and Executive Head to execute mandates within debt capital markets, equities markets, Mergers & Acquisitions in Kenya and across the wider East African region.Financial Modelling: Lead in financial modelling by applying best practices within financial modelling.Transaction Documentation: Develop and lead execution of Information Memorandum, Te...

Mission Statement for the Role:To develop, engage with, and maintain all aspects of the communities we serve, from developing relationships in each location to maximizing sales opportunities, minimizing network infrastructure costs, and creating Impact in all areas we serve.Overall Responsibility:This position is responsible for implementing market expansion strategies as well as building and sus...