Customer service telecommunications jobs

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Technical Team Lead Core Network Regional Sup...

Kenya Plant Health Inspectorate Service (KEPHIS) is the government parastatal whose responsibility is to assure the quality of agricultural inputs and produce to prevent adverse impact on the economy, the environment and human health. Duties and responsibilities: Receiving, Directing and relaying telephone messages; Directing visitors and customers to the appropriate staff member when they come t...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Senior Manager Transport IP Planning & Design...

Firmly established as Africa s carriers carrier, award-winning capacity wholesaler WIOCC provides international and African telcos and ISPs with unrivalled high-speed, resilient and diverse capacity into, within and out of Africa. Job Objective The Product Manager is tasked with expanding WIOCC s customer base through the creation and oversight of relevant products and services. Their responsibil...

JTL-SS-RSM-01-24 | Sales | Contract We are seeking to recruit a goal-oriented Regional Sales Manager to drive the growth of Jamii Telecommunications Limited's business and generate revenue through effective management of the retail trade. Develop innovative ways of increasing/growing usage and connection and strive to be a market leader within the region in all product lines; 4G, devices, Fixed W...

Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the FAIBA brand. Summary We are seeking to recruit a goal-oriented Regional Sales Manager to drive the growth of Jamii Telecommunications Limited s business and generate revenue through effective management of the retail trade. Develop innovative ways ...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic objecti...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world s mobile traffic passes through Ericsson networks. About this opportunity We are now looking for a Support Engineer that will provide technical service and support to our cust...

Mission Statement for the Role: Level 2 in depth troubleshooting and back end analysis with the aim of providing solutions and recommendations for both customer and technical related incidents. Overall Responsibility: To address and resolve technical escalations from the contact centre, support field service partners and follow up on network downtimes with the NOC team. People: Individual Contrib...

Key Responsibilities Execute surveillance, performance monitoring, maintenance and repairs of buildings and equipment Executes daily surveillance of building and equipment and reports all building and customer defects Monitors performance of equipment and installations and co-provides input on power usage and capacity planning. Provides data for input into reports, such as electric meter data Pro...

Job Purpose The Senior Information Technology officer is the Regional Office focal person for all day to day IT operational matters and works closely with the global IT service center in Budapest. This includes ensuring optimal functioning of the IT infrastructure and availability of all relevant IT services. Job Duties And Responsibilities Resource Management Monitor network infrastructure to en...

Reporting to the SCM Director, the incumbent's role will include but not limited to: Ensure that all inventory and warehousing processes are well documented, complied to and routinely reviewed to mitigate any gaps Maintain inventory within the approved parameters at all given points and within the trade to avoid zero stock outs on all sellable Inventory Drive Warehouse Hygiene/ Management through...

Key Responsibilities: Incident Handler Primarily responsible for incident response Analysis and determination of an incident response strategy to use in response to a declared incident. Coordinate client CSIRT team activities to ensure incidents are resolved in a timely manner Report on status of incidents to client and the business Document incident response actions from detection to eradication...

The Central Bank of Kenya is a public institution established under Article 231 of the Constitution of Kenya, 2010. The Bank is responsible for formulating monetary policy to achieve and maintain price stability and issuing currency. Pursuant to the CBK Act, the Central Bank promotes financial stability through regulation, supervision and licensing of financial institutions under its mandate. The...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything th...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. SUMMARY Reporting to the Tribe Lead Payments the role holder is respon...

IT Jobs In Kenya. Organizational ContextThe International Federation of Red Cross and Red Crescent Societies (IFRC) is the world s largest volunteer-based humanitarian network. The IFRC is a membership organisation established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), the IFR...

Job Description Job Purpose The Senior Information Technology officer is the Regional Office focal person for all day to day IT operational matters and works closely with the global IT service center in Budapest. This includes ensuring optimal functioning of the IT infrastructure and availability of all relevant IT services. Job Duties And Responsibilities Resource Management Monitor network infr...

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world s largest humanitarian and development network, with millions of volunteers in 190 member National Societies. We are guided by Strategy 2020 our collective plan of action to tackle the major humanitarian and development challenges of the present decade. Job Purpose The Senior Information Technology officer is...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world s mobile traffic passes through Ericsson networks. About this opportunity We are now looking for a Billing Support Engineer that will provide technical service and support to ...

Job Description Key Responsibilities: Incident Handler Primarily responsible for incident response Analysis and determination of an incident response strategy to use in response to a declared incident. Coordinate client CSIRT team activities to ensure incidents are resolved in a timely manner Report on status of incidents to client and the business Document incident response actions from detectio...

Our client is a provider of cloud- and carrier-neutral colocation data centre services in Africa. They seek to hire a competent professional Site Engineer whose role entails monitoring of the data centres infrastructure, preventive and corrective maintenance as well as customer implementation and supportExecute surveillance, performance monitoring, maintenance and repairs of buildings and equipme...

Engineering Jobs In Kenya. Our client is a start-up founded by technology enthusiasts with more than 30 years experience in the data centre industry across the world. They have recently received their series B funding and are looking at expanding their team. They seek to hire a competent professional Site Engineer whose role entails monitoring of the data centres infrastructure, preventive and co...

IT Jobs In Kenya. Kimisitu Cooperative Savings and Credit Cooperative Society the Sacco is one of the fastest growing National Tier-1 Deposit Taking SACCOs in the region. The Sacco was registered in 1985 and is regulated by SASRA (Sacco Societies Regulatory Authority of Kenya).Kimisitu Sacco has an open membership majorly drawn from employees of Non-Governmental Organizations (NGO), Embassies, In...