Customer service telecommunications jobs

Engineering jobs Nairobi. Reporting to the Billing Engineering Tech Lead,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. Responsibilities Ov...

Duties and ResponsibilitiesOverseeing development, implementation and review of the Commission's information communication technology policies, standards, and strategies;Ensuring upgrading of ICT infrastructure to support operations of the Commission;Overseeing the adoption, implementation, use and development of ICT Solutions for enhanced service delivery and customer satisfaction;Ensuring adopt...

The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...

The Commission dates back to 1954 when Civil Service Commission was established by British Colonial Government following Holmes Commission Report, 1948; Civil Service Commission was advisory to the Governor in matters of appointments; At independence in 1963 it was enshrined in the constitution and renamed Public Service Commission; Independence Constitution had Regional PSC s but abolished in 19...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Summary The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities. As there are ...

Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the FAIBA brand. Pre-Sales Engineer Job Responsibilities Design and implement customers Communication and Networking Solutions . Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions sa...

Jamii Telecommunications Limited (JTL) is a privately owned Kenyan telecommunication service provider offering broadband and mobile services under the FAIBA brand. PRE-SALES ENGINEER JOB RESPONSIBILITIES Design and implement customers Communication and Networking Solutions . Comprehend business strategies and requirements and develop necessary designs and plans to ensure projects and solutions sa...

CLIENT SERVICE MANAGERS (3)Our Client in the telecommunications sector seeks to recruit Client Service Managers.Job PurposeTo provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising...

Duties and Responsibilities Overseeing development, implementation and review of the Commission s information communication technology policies, standards, and strategies; Ensuring upgrading of ICT infrastructure to support operations of the Commission; Overseeing the adoption, implementation, use and development of ICT Solutions for enhanced service delivery and customer satisfaction; Ensuring a...

HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya. Our Client in the telecommunications sector seeks to recruit Client Service Managers. Job Purpose To provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive custo...

Human Capital Synergies (HCS) Africa is a Nairobi (Kenya) based, human resources professional services provider. Its two Directors, Ms. Veronica Anam and Ms Njoki Mwihia jointly hold over 40 years of combined experience working in the United States and various African countries. Their joint experiences encompass a range of human resources facets as well as general administration and communication...

Job Description Reporting to the Team manager, Region the position holder will be responsible for RAN Maintenance and operations, Energy efficiency activities within assigned 100 Safaricom Base Transceiver Stations in the assigned region to deliver an always ON network with an availability of >99.80%. Responsibilities Maintenance of BTs within the assigned region to maintain an availability of >9...

The Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties assigned.RESPON...

JOB DESCRIPTIONThe Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties ...

The Field Technician is an individual who has a vital role to play in the telecommunication industry. As a technician, your key roles include installing, providing quality and efficient customer service support, and proactively maintaining fiber optic cables. In addition, you will provide technical assistance in designing and testing fiber optic cables and perform any other duties assigned. Respo...

Tatu is a project of Rendeavour, Africa s largest urban land developer with over 30,000 acres of visionary projects in the growth trajectories of large cities in Kenya, Ghana, Nigeria, Zambia and Democratic Republic of Congo. Rendeavour s vision goes beyond alleviating what is a self-evident problem that of stifling urban congestion and a dearth of quality housing and commercial property in Afric...

Key Responsibilities:Customer Inquiry Handling: Respond to customer inquiries promptly, providing accurate information and solutions to issues and questions.Complaint Resolution: Efficiently resolve customer complaints with a focus on customer satisfaction, documenting issues and resolutions as required.Service Excellence: Maintain a high standard of customer service, ensuring each customer recei...

Corporate Staffing Services is a leading recruitment agency in Kenya providing complete recruitment services. In the last ten years we have been partners to local and foreign businesses looking to hire Kenyan professionals. We have recruited for diverse clients in different sectors and industries. Key Responsibilities: Customer Inquiry Handling: Respond to customer inquiries promptly, providing a...

Gross Salary: Ksh 40k 45k Our client is looking for a dedicated Customer Service Representative to join their team in Nakuru. In this vital role, you will be the first point of contact for customers, handling inquiries and complaints with the utmost professionalism and providing timely solutions. Your goal will be to ensure customer satisfaction by delivering efficient and courteous service. Key ...

Key Responsibilities:Direct day-to-day operations to align with strategic goals, ensuring adherence to company policies and financial targets.Develop and execute commercial strategies for growth and profitability.Lead a team to provide excellent customer support, manage technical issues, and mitigate risks.Monitor performance to minimize downtime and optimize service delivery.Manage vendor relati...

Job ResponsibilitiesCore Network Service EngineerCut-overs: migrating subscribers from the old PSTN to IP based network (IMS)MSAN (multimedia services access node) subscriber services creation.Implementing, verifying and troubleshooting multimedia & voice routing.Compiling Technical Service Description Data Accomplishments.Installation configuration and support of Huawei network switches and rout...

Mission Statement for the Role:Level 2 in-depth troubleshooting and back-end analysis with the aim of providing solutions and recommendations for both customer and technical related incidents.Overall Responsibility:To address and resolve technical escalations from the contact center, support field service partners and follow up on network downtimes with the NOC team.Financial:NonePeople:Individua...

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world s mobile traffic passes through Ericsson networks. About this opportunity: At Ericsson, we are currently looking to recruit a dedicated and detailoriented Site Engineer. The s...

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it. Huawei is a leading global ICT solutions provider Job Responsibilities Core Network Service Engineer Cut-overs: migrating subscribers ...