Customer service chat jobs

Job Ref. No: JHIL079Role PurposeHandle leads generated from various sources, such as Direct Sales, Refer-a-Friend campaigns, Lead generators, social media, website, and other marketing campaigns. The Digital Sales Officer will contact clients, provide after-sale services, and ensure customer satisfaction through prompt and accurate responses to inquiries.Main ResponsibilitiesContacting Clients:In...

MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting. ROLES Greeting guests with direct eye contact and a smile, welcoming them to the facility. Make guest reservations for services. Creating content about the business and posting them on social media platforms and regularly en...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance. Job Ref. No: JHIL079 Role Purpose Handle leads generated from various sources, such ...

Job Summary: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. Key Responsibilities: Customer Care 65% To respond in a friendly, supportive helpful and t...

JOB SUMMARY:The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers.KEY RESPONSIBILITIES:Customer Care - 65%To respond in a friendly, supportive helpful and tim...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...

Job Description:We are looking for a proactive Admissions Officer. He will assist with the end-to-end admissions process for applications, from first contact to enrolment. He will be the initial point of contact for applicants, which will include supporting prospective students in making their application through participation in events, presentations and personal telephone, email and web chat su...

Umma University is a Private Chartered University, located in a serene environment in Kajiado. The University invites suitably qualified, highly competent and self-driven candidates to fill the position of Admissions Officer. Job Description: We are looking for a proactive Admissions Officer. He will assist with the end-to-end admissions process for applications, from first contact to enrolment. ...

IT Jobs In Kenya. Description This exciting, fast paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT Service Delivery Team, part of the CloudFactory s Global IT Team. This team provides IT support services to all end users across the glo...

Umma University is an established university in Kenya accredited by the Commission for University Education. The University has two campuses; Thika and Kajiado. Summary We are looking for a proactive Admissions Officer. He will assist with the end-to-end admissions process for applications, from first contact to enrolment. He will be the initial point of contact for applicants, which will include...

Every day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experie...

ABOUT USPlease note that this is a fully office based role at our office in Nairobi, Mon - Fri 9am- 6pmAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of servic...

We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Summary Every day will bring new and exciting challenges on the job while you: Learn and use groundbreaking technologies. Apply advanced troubleshooting techniques to provide unique solutions to our customers indiv...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Duties and Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Diagnose and solve the customer s problems in German Communicate effectively via email and chat with...

Key Responsibilities: 1. Customer Interaction: Interact with customers via various channels (phone, email, chat, etc.) to address inquiries, provide information, and resolve issues. Strive to exceed customer expectations by delivering exceptional service in a timely and professional manner. 2. Issue Resolution: Identify and assess customer needs and concerns, then provide appropriate solutions or...

Responsibilities: Handle general and service inquiries via phone, email and live chat. Provide excellent customer service. Troubleshoot and resolve any customer issues and complaints promptly and professionally. Diverse and flexible roles On-the-job training will be provided Experience preferred. Require: Good management, computer skills and excellent customer service. Ability to use own initiati...

1. They willprovide support to newly hired staff members by offering training onoperational procedures. 2. Thecandidate will ensure that deliveries and pickups from the airport/park arecompleted in a timely manner while adhering to all operationalprocedures. 3. They willreport and escalate any unresolved Operations issues to management and providejustifiable reasons for any deviations from standa...

Requirements: Excellent communication and interpersonal skills. Strong problem-solving and troubleshooting abilities. Patience and a customer-centric attitude. Ability to work in a fast-paced environment. Basic knowledge of internet technologies is a plus. Prior customer service experience is preferred. Responsibilities: Respond to customer inquiries and resolve technical issues via phone, email,...

Job Description Receive and respond to Windows 365 related reactive questions from customers via phone, chat, email, or other channels. Use your knowledge of Windows 365, Windows Intune, Microsoft Identity Management, and other related technologies to diagnose and resolve customer issues. Work on common issues such as provisioning, identities, session connectivity, client side, resizing, performa...

About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role invo...

We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Key job responsibilities First and foremost this is a customer support role in The Cloud. Support Engineer will be primarily responsible for solving customer s cases through a variety of customer contact channels w...

Job Description Receive and respond to Windows 365 related reactive questions from customers via phone, chat, email, or other channels. Use your knowledge of Windows 365, Windows Intune, Microsoft Identity Management, and other related technologies to diagnose and resolve customer issues. Work on common issues such as provisioning, identities, session connectivity, client side, resizing, performa...

ENGIE is a leading world group that provides low-carbon energy. Our group is a global reference in low-carbon energy and services. Purpose/Mission The Customer Experience Department leads Support excellence through a smart customer journey and insightful & responsive analysis. The department creates & manages against a strategy and plan that speaks to the wider Group and Country strategic objecti...

KEY AREAS: Communication management in day-to-day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat). The main communication channel will be Emails and Calls. As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on ...