Current safaricom jobs customer service

BIC products provide easy answers for everyday needs. In creating its first product, the BIC Cristal ballpoint pen, BIC chose to go straight to what s essential: create something for everyone to use that is simple, yet reliable, and provides a solution for something that we all do. Main Responsibilities: External stakeholders Act as main link between the company and the customers. Ensure an effec...

Role DescriptionThis is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.Qualifications:Customer Service Representatives, Custo...

About the role The Customer Service Manager Kenya will lead the call center service team with a customer centric vision in placing our customers first to ensure that the Sun King customer satisfaction operational excellence is in line with industry standards . They will be responsible for managing performance KPIs of the service teams with regular team engagements on welfare checks, continuous im...

Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Ser...

Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main communication channel will be Emails and Calls.As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirem...

Manage the service function operations while driving focus to enhancing a customer centric culture across the businessLeads and motivates staff and workforce - building a top performing operational team and instilling a culture of accountability, results, and flexibility to meet/exceed customer expectations. Target is to enable managers leading their teams independently, with a high degree of col...

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. About the Role The role of the Service Operations Manager is to govern...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO's in various business sectors across Africa.Our client, a high-end Lodge in Nanyuki, is looking for a skilled who will be responsible for responding to client enquires and providing administration support as necessary. ...

Location -Nairobi , ,Kenya (KE) Job ID -6037 KEY RESPONSIBILITIES Ensure a high-level hand on approach in relation to all aspects of the service including operations, sales, customer services, credit/collections and cost. Focal point for customer's shipping requests for land, sea and air freight. Provide freight solutions to customers for land, sea and air freight. Manage end to end shipment life...

Act as the primary point of contact and provide information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handlingContribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecardRepresent OFPM within the Key Account teamsTake responsibility for the provision of st...

Experience of managing the fulfilment operation, customer service and order fulfilmentExperience in handling customer complaints over the phone and written formats.Proven track record of analytical, interpersonal, leadership, and project management skillsPrior experience and familiarity with warehouse operations, Experience of managing 3rd party fulfilment & delivery partners.Experience of drivin...

Answering a high volume of incoming phone calls and assisting customers with their inquiries or concerns.Resolving customer complaints or issues in a timely and efficient manner.Providing information to customers about products or services.Documenting customer interactions and transactions in a call center software or CRM system.Meeting or exceeding performance goals, such as call handling time o...