Levels of customer relationship management

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. Job Purpose The incumbent is required to implement business and service strategies to deliver Retail and Business Banking performance and growth targets of a cluster of branches in the region. Provide leadership of a numb...

Responsibilities:Identify and Pursue New Business Opportunities:Conduct market research to identify potential business opportunities and market trends.Develop and implement effective strategies to attract new clients and corporate accounts.Client Relationship Management:Cultivate and maintain strong relationships with existing clients, corporate partners, and key stakeholders.Act as the main poin...

LOCATION: NAIROBI BUDGET: 60,000 KES GROSS Our client, Sparepap is an early-stage B-B-C e-commerce Company aiming to streamline accessibility to spare parts, accessories and mechanical services for the automotive industry. They are a one-stop digital hub for car spare parts dealers, mechanics and customers in need of car servicing and/or in search of purchasing car parts at an affordable rate. JO...

JOB TITLE: OPERATIONS MANAGERAbout this Job Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan.On behalf of our client, we are looking for a competent, skilled, and experienced Operations Managerto work in Nairobi, Kenya.Key Duties and Responsibilities En...

JOB TITLE: OPERATIONS MANAGER About this Job Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent , skilled, and experienced Operations Manager to work in Nairobi, Kenya. Key Duties and Responsibiliti...

The successful candidate will be responsible for a wide range of accounting, record keeping, reporting and general commercial tasks to support the accounting and finance function of the Group; and will report to the Financial Controller.Key Duties and Tasks:PayablesCode and post purchase ledger invoices.Perform supplier statement reconciliations.Ensure staff expenses and credit card claims are pr...

Job SummaryThe role holder is responsible for managing and building brand visibility, managing public relations within the company, building and sustaining the company's reputation for quality, reliability, and customersatisfaction.Main ResponsibilitiesDefine the customer, identify, map and train on the customer journey to improve the customer experienceContinually review and recommend business p...

MNC Consulting Group Limited services include but not limited to; Accountancy, Audit & Assurance, HR Development, Financial & Investment Advisory, Taxation, Mngmt Consulting. Responsibilities: Identify and Pursue New Business Opportunities: Conduct market research to identify potential business opportunities and market trends. Develop and implement effective strategies to attract new clients and ...

Key Duties and ResponsibilitiesEnsure product availability and consistency to our clients, avoiding out of stock situations.Ensure the supply of goods is done consistently and efficiently, trying to optimize on our landing costs.Liaising with transporters and suppliers to make sure the business relationship the company is having with them is optimal.Devising ways to optimize inventory control pro...

Job Description Our Purpose: At Watu Africa, we empower entrepreneurs. WATU is a mission-driven, customer-centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest-growing Asset Finance company, we see the continent's bright and prosperous future and want to be part of the team transformi...

AFEX Kenya Ltd began life as African Expeditions, providing visitors to East Africa with integrated logistics, food supply, and catering, and transport services for safari holidays and expeditions. On safari AFEX created a comfortable ∠even luxurious home-away-from-home for our guests, providing high-quality accommodation and catering services in remote parts of Kenya s national parks and game ...

Role PurposeThe purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required ...

To provide unmatched Financial Solutions that delight our customers. We are committed to empowering our employees whilst embracing innovation & emerging technologies in order to maximize stakeholders value. The Kenyan Alliance Insurance Company Limited is dedicated to become one of the leading regional insurance provider of all General Insurance and life Insurance coupled with the highest degrees...

Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals. Key Duties and Responsibilities Ensure product availability and consistency to our clients, avoiding out of stock situations. Ensure the supply of goods is done consistently and efficiently, trying to optimize ...

What You Will Do:Coordinate all recovery operations in the assigned territory as aligned with recovery targetsLeverage on available data on territory performance as per all performance metrics to identify risk areasAdvice on difficult repossession cases to support closureMaintain the Repossession List at acceptable level by ensuring that the Recovery Managers assign the bikes to the relevant Reco...

Job Purpose: The purpose of the role is to build and manage rapport with public sector and institutions clients to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank in line with Budgets, Mission and Vision of the Bank. Key Accountabilities/ Responsibilities Management of ongoing relationsh...

KEY RESPONSIBILITIESBranch strategic input and planningBusiness Growth & DevelopmentMarketing & Brand ManagementRelationship Management & Customer experienceBranch OperationsLeadership & People ManagementRisk & ComplianceMAIN RESPONSIBILTIES Branch Strategic input and planning:Contributes to the completion of the Sidian Bank Retail Operational plan by preparing and implementing a branch business ...

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-qualit...

Job DescriptionJob PurposeResponsible for overseeing and optimizing the end-to-end supply chain processes to ensure the efficient flow of materials, products, and information. This role involves strategic planning, supplier management, process improvement, and collaboration with internal and external stakeholders to drive operational excellence and meet business objectives.Key ResponsibilitiesStr...

Job Description Job Purpose: The purpose of the role is to build and manage rapport with public sector and institutions clients to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities and public sector products of the Bank in line with Budgets, Mission and Vision of the Bank. Key Accountabilities/ Responsibilities Management of on...

Job Description Job Purpose Responsible for overseeing and optimizing the end-to-end supply chain processes to ensure the efficient flow of materials, products, and information. This role involves strategic planning, supplier management, process improvement, and collaboration with internal and external stakeholders to drive operational excellence and meet business objectives. Key Responsibilities...

The British Council is a British organisation specialising in international cultural and educational opportunities. Role Purpose The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or t...

Watu Credit Limited is a dynamic and fast-growing non-bank finance company. Watu Credit Limited harnesses technology to offer unsecured lending, primarily via mobile services. We aim to become the leading African provider of a broad set of inclusive financial products, delivered through technology in a fast, efficient and professional manner. What You Will Do: Coordinate all recovery operations i...

JOB PURPOSEThe Chief Marketing Officer will be responsible for overseeing all marketing initiatives across the portfolio, including digital marketing, brand management, PR, and customer relationship management. The role involves developing and executing strategic marketing plans, managing marketing budgets, and driving revenue growth. You will collaborate with the executive team to align marketin...