Customer empowerment

Job Purpose StatementThis position is responsible for analyzing, developing and organizing business process initiatives directed at providing planned process, procedural, and best-practice improvements.Key Accountabilities (Duties and Responsibilities), Perspective % Weighting (to add up to 100%), OutputFinancial (10%)Analyze business processes and workflows with the objective of finding out how ...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...

Job Ref. No: JLIL188Role PurposeThe main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactively...

Job Purpose:Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and effective operational support.Key responsibilities:Process all policies new and renewal as per SLA and within the set guidelines.Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct benefits for each corporate sche...

Job Purpose: Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and effective operational support. Key responsibilities: Process all policies new and renewal as per SLA and within the set guidelines. Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct benefits for each corporate ...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and ef...

ESSENTIAL RESPONSIBILITIES:Embody the shared values of Hotel DroverAbility to manage multiple functions and deliver results in a demanding, fast-paced environmentBuild and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brandPrevious experience in the hotel industry.Maintain a professional and high-quality service-oriented environment at all timesCons...

Job SummaryTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.Drive implementation of business and service strategi...

Job SummaryTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.Drive implementation of business and service strategi...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties EXECUTIVE RESPONSIBILITIES & EMPOWERMENT Ensures that all events run smoothly and guests are well looked after from the moment they arrive to the time they leave Enquires whether guests are satisfied throughout the Events Offers attentive service to guests, adapting t...

Job Description Job Summary To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches. Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability. Drive implementation of business a...

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, The Kingdom Bank is the place for those looking to new horizons. To support business growth, the Bank is looking for a talented and highly motivated individual to be part of our ICT team supporting Card systems and a...

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, The Kingdom Bank is the place for those looking to new horizons. To support business growth, the Bank is looking for a talented and highly motivated individual to be part of our ICT team supporting Digital & E Channe...

Description Growth of Customer Lifetime Value through increased profitability and share of wallet. Increased product uptake through data driven customer engagements and offer placements Design an engagement and loyalty roadmap to drive CLV across the customer lifecycle stages (acquisition, growth, retention). Spearhead the review of customer engagement plans to ensure customers receive best in cl...

Job Ref. No: JLIL188 Role Purpose The main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactive...

Equity Bank Limited (The Bank ) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank s registered office is 9th Floor, Equity Centre, P.O. Box 75104 00200 Nairobi. Responsibilities Growth of Customer Lifetime Value through increased profitability and share of wallet. Increased product uptake through data driven customer engagements and...

Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare a strategy that aims to fit the right treatment to each patient in the best way possible. The Position As an Informatics Partner, you build trusted collabo...

Paytech Limited is a technology and service provider for payment and revenue collection solutions in the transportation and retail sectors. The company is based in Nairobi, Kenya. Paytech is a Scheidt & Bachmann partner and is authorized to provide their complete range of products, key among them being Parking Access Control and Revenue Collection System in the African market. Paytech has supplie...

Summary The Africa Digital and Customer Experience Lead role is a newly created senior leadership position accountable to design, shape and transform the customer experience throughout Africa by incorporating integrated digital and personalized experiences that will develop Go to market approaches, drive business growth, uncover market level efficiencies and drive better customer and patient expe...

The Kenyan Alliance Insurance is a leading Insurance and Financial Services Company offering a wide range of financial products and services in insurance. The product range includes life and general insurance, pensions, investment planning, wealth management, retirement planning and medical insurance. As part of our growth strategy, the Company seeks to recruit a dynamic, passionate, innovative a...

Key Responsibilities: Incident Handler Primarily responsible for incident response Analysis and determination of an incident response strategy to use in response to a declared incident. Coordinate client CSIRT team activities to ensure incidents are resolved in a timely manner Report on status of incidents to client and the business Document incident response actions from detection to eradication...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer ex...

Job Summary To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches. Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability. Drive implementation of business and service strat...

Brief Description SeniorBrand and Marketing Manager role is pivotal in our organization's success, witha primary focus on revenue delivery. You will spearhead the development and executionof strategic marketing and branding initiatives that not only enhance communityengagement, awareness, and trust but also translate into tangible financialoutcomes. Your responsibilities will include crafting eff...