Customer empowerment

Job SummaryTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.Drive implementation of business and service strategi...

I&M Bank is a wholly owned subsidiary of I&M Holdings Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE). The bank possesses a rich heritage in banking. The purpose of this role To manage and grow the Financial Institutions and correspondent banking business within the I&M Bank through the delivery of innovative and customized solutions to meet the specific requirements o...

Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Job Summary To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer ex...

At Thunes we made it our mission and we work 24/7/365 to solve one of the world s most pressing problems: making financial services global and accessible to everyone. We are currently recruiting suitably qualified candidates to fill the position below: Context of the role We re looking for a Technical Project Manager to be an integral part of our Solutions Delivery Team. As part of the Solution D...

Healthy Entrepreneurs provides basic health services in remote areas through a unique supply chain and a network of over 15.000 Community Health Entrepreneurs in seven African countries. Main objective: Ensure smooth HR processes, implement, and improve structures and systems. Identify organizational HR needs. Responsibilities: Strengthening the HR system. Improve and execute HR contract manageme...

About Us: Ujamaa Africa is a non-governmental organization dedicated to promoting economic empowerment, personal security, and health for vulnerable women through innovative prevention strategies. Through our groundbreaking research and interventions, we have achieved significant reductions in the prevalence of rape in the communities we serve. Position Summary/Objective: Reporting to the Finance...

About Hotpoint Appliances Ltd Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operations througho...

Job Purpose StatementThe Senior Manager, Core Banking Development role is to plan, organize, and manage staff and overall operations that facilitate the stable operation of the bank's Core Banking and related system Operations. This includes developing, maintaining, supporting, and optimizing Core Banking initiatives. In collaboration with external vendors, system experts and information security...

Job Description JOB PURPOSE The job holder will be responsible for supporting the Operations Manager and the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Tellering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and...

Job PurposeThe Executive Director of Ekklesia Afrika will play a pivotal role in leading the organization towards its mission of equipping the church in Africa with theological resources through its various ministries - publishing, informal theological training (Soma), the Nairobi Institute of Reformed Theology (NIRT) and through conferences and events. This role requires a leader who can strateg...

JOB PURPOSEThe job holder will be responsible for supporting the Operations Manager and the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Tellering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, main...

JOB PURPOSEThe job holder will be responsible for supporting the Operations Manager and the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Tellering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, main...

Purpose The Executive Director of Ekklesia Afrika will play a pivotal role in leading the organization towards its mission of equipping the church in Africa with theological resources through its various ministries publishing, informal theological training (Soma), the Nairobi Institute of Reformed Theology (NIRT) and through conferences and events. This role requires a leader who can strategicall...

Job Purpose The job holder will be responsible for supporting the Operations Manager and the Branch Manager to deliver best in class customer service to customers to maximize relationship building through managing the Service Delivery function (Customer Service and Tellering) in the branch to ensure the delivery of quality service to customers, the projection of a professional and warm image, mai...

At Sidian Bank, we recognize the significant accountability and inherent risks that an entrepreneur takes to make his ideas and dreams a reality. It is for this reason that our mission is to empower entrepreneurs to create wealth through provision of transformational financial solutions that meet entrepreneurs needs and facilitate growth through convenience and choice. JOB PURPOSE The job holder ...

Sales Support Engineer Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modeling expertise. These cover decarbonisation services, future-fuel-enabled balancing power plants, hybrid solutions, energy storage and optimization technology, including th...

Job Purpose StatementThis position is responsible for analyzing, developing and organizing business process initiatives directed at providing planned process, procedural, and best-practice improvements.Key Accountabilities (Duties and Responsibilities), Perspective % Weighting (to add up to 100%), OutputFinancial (10%)Analyze business processes and workflows with the objective of finding out how ...

The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs. Job Purpose Stateme...

Job Ref. No: JLIL188Role PurposeThe main purpose is to play a key role in ensuring the efficient resolution of customer inquiries, complaints, and concerns across various touchpoints, while maintaining a high standard of customer support. In addition to supervising the team's training and empowerment, this role involves analysing premium and policy statuses for portfolio retention and proactively...

Job Purpose:Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and effective operational support.Key responsibilities:Process all policies new and renewal as per SLA and within the set guidelines.Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct benefits for each corporate sche...

Job Purpose: Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and effective operational support. Key responsibilities: Process all policies new and renewal as per SLA and within the set guidelines. Preparation of data upload files- Benefit set up and Member upload files and ensure set up of correct benefits for each corporate ...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job Purpose: Co-ordinate activities and support services within the Business Processing and compliance maintaining prompt, efficient and ef...

ESSENTIAL RESPONSIBILITIES:Embody the shared values of Hotel DroverAbility to manage multiple functions and deliver results in a demanding, fast-paced environmentBuild and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brandPrevious experience in the hotel industry.Maintain a professional and high-quality service-oriented environment at all timesCons...

Job SummaryTo drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.Provide powerful leadership in the branch to deliver exceptional branch business growth and profitability.Drive implementation of business and service strategi...