Customer jobs

CUSTOMER CARE AGENT (REF: CCA/04/24) Job Purpose: The Customer Care Agent will be responsible for providing and promoting a professional, high-quality frontline customer-focused service by efficiently handling in bound & outbound calls, correspondences at the SACCO, resolving customer queries in a timely manner, cross selling the SACCO products all geared towards increasing the SACCO profitabilit...

Job Description:BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring overall customer satisfaction.Responsibilities:Provide exceptional customer service via phone, email, and live chat channels.Respond promptly to customer i...

Job DescriptionThe Customer Value Manager will play a pivotal role in establishing d.light as a leader in customer centricity within the industry, driving increased customer engagement, satisfaction & loyalty by optimizing all customer touchpoints with the company along their customer journey. They will enhance the company's value proposition, ensure all OpCos are delivering a cohesive customer e...

Position Overview: Are you passionate about customer success and eager to learn from experienced professionals and a startup ecosystem? We are seeking a motivated and customer-centric Customer Success Fellow to join our growing team. In this internship role, you will gain valuable hands-on experience by assisting our team in onboarding new customers, building relationships, and ensuring their suc...

BuyTec is a leading e-commerce platform dedicated to providing customers with a seamless shopping experience. We pride ourselves on offering a wide range of high-quality products and exceptional customer service. Summary BuyTec Kenya Limited is seeking a dedicated and customer-oriented individual to join our team as a Customer Services Associate. The ideal candidate will be passionate about assis...

d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way people all over the world use and pay for energy. Summary he Customer Value Manager will play a pi...

Manage all communications with clients and business partners

Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the branch reports; Coordinate...

PURPOSE: The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company s vision. PRIMARY RESPONSIBILITIES: Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets; Maintain oversight of the customer experience functions, ensuring adherence to sign...

Job Purpose:In this role, you'll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success.Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here!ResponsibilitiesSales -Upsell our financing product to customers.Proper sharing of invoices and receipts once orders h...

\tRespond to customer inquiries through various channels, including phone, email, and live chat. \tProvide accurate information about products, services, and pricing to customers. \tAssist customers with order placement, tracking, and delivery status inquiries. \tResolve customer complaints and issues in a professional and timely manner. \tCollaborate with other internal departments to address cu...

Position Overview:Are you passionate about customer success and eager to learn from experienced professionals and a startup ecosystem? We are seeking a motivated and customer-centric Customer Success Fellow to join our growing team. In this internship role, you will gain valuable hands-on experience by assisting our team in onboarding new customers, building relationships, and ensuring their succ...

Jumba is a construction tech platform that simplifies B2B purchase and financing of construction materials Job Purpose: In this role, you ll learn how to curate awesome experiences for our customers and grow our financing product from its current launch stage to a major success. Fun Fact: People at Jumba have in the past year reinvented an entire industry, imagine what you could do here! Responsi...

About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / ResponsibilitiesHandle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy registration/navigation, policy be...

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client...

Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis. Key Competencies Clear, empathetic w...

Job Description About Dynamic Freelancer: Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and custome...

About Dynamic Freelancer:Dynamic Freelancer is a premier provider of freelance services in the UAE, dedicated to assisting individuals in working remotely while residing in the UAE. From residency visas to health insurance and invoicing services, we offer a comprehensive suite of services tailored to our clients' unique needs. With a steadfast commitment to excellence and customer satisfaction, D...

PURPOSE:The Head Customer Experience is responsible for the execution of customer experience initiatives in accordance with the CIC strategic plan to align with the company's vision.PRIMARY RESPONSIBILITIES:Lead customer experience function in accordance with the CIC strategic plan and the departmental budgets;Maintain oversight of the customer experience functions, ensuring adherence to signed S...

Purpose:To provide administrative and technical support to the branch, captive and independent intermediaries.To provide general customer service in respect to all lines of business for all CIC subsidiaries.Primary Responsibilities:Check compliance of agents with IRA regulations;Confirm compliance of the necessary regulatory business licenses;Provide input for the branch reports;Coordinate day-to...

Mission Statement for the RoleTo be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues.Overall ResponsibilityReceive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, Whats App, Facebook, twitter and chat on a daily basis.Key CompetenciesClear, empathetic writte...

Location: Tala Road, Runda Off, Kiambu Road. Job type: Fulltime Indepth Research Institute (IRES) is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the succe...

Location: Tala Road, Runda Off, Kiambu Road. Job type: Fulltime Indepth Research Institute (IRES) is a global training and professional services firm that partners with organizations to enhance productivity, performance, sustainability and overall success. Job Summary The ideal candidate will be responsible for driving sales growth, establishing strong client relationships, and ensuring the succe...

Communication management in day to day queries of our clients and insurers through different channels (Email, Phone, Letter and Chat) .The main communication channel will be Emails and Calls.As a Hybrid team, you require to manage customer interactions through Emails and Calls at the same time. You require to multitask between both channels based on Email and Call inflow and based on the requirem...