EXPLAINER: Stay Powered: How to check your electricity bill

Kenya Power lets you check your electricity bill via SMS, USSD, app, or online

by CHRISTABEL ADHIAMBO

News10 June 2025 - 11:27

In Summary

From rural areas with limited connectivity to urban centres with full internet access, there is a method for everyone.
KPLC urges every customer to choose what works best for them.

Staying on top of your electricity bill is crucial for maintaining an uninterrupted power supply and effective budgeting.

Kenya Power and Lighting Company (KPLC) offers consumers multiple convenient ways to check their electricity bills, making it easier than ever to avoid disconnection due to missed payments or forgotten dues.

From rural areas with limited connectivity to urban centres with full internet access, there is a method for everyone.

KPLC urges every customer to choose what works best for them.

Whether you are tech-savvy or prefer the good old SMS, KPLC has ensured that every customer has access to bill enquiry services, tailored to their needs.

“Stay informed, stay powered! Choose your preferred method and never miss a bill update again!” KPLC noted.

This bill inquiry service includes:

Bill enquiry by SMS

For users with basic mobile phones or limited internet access, checking your electricity bill via SMS remains one of the simplest methods. To use this option:

Open a new SMS message.
Type your account number in the message body.
Send the message to 97771
Instant feedback; you will receive an automatic reply with your current account balance.

According to KPLC, this service is straightforward and instant, making it perfect for people in areas with low internet connectivity.

This method works across all Kenyan mobile networks.

Bill enquiry via USSD

The Unstructured Supplementary Service Data (USSD) method is another popular option that doesn’t require internet access. To check your bill using this method:

Dial *977# on your mobile phone.
Navigate to the postpaid service menu.
Select my bill.
Enter your account number.
You will receive details about your amount due, the latest bill and the due date immediately.

MyPower app

For smartphone users, the MyPower App provides a seamless experience to manage electricity accounts. The app is available for download on Android and iOS platforms. Once installed:

Open the MyPower App.
Select my bill/my token.
Enter your account number.
Your latest electricity bill will be displayed on the screen almost instantly.

Online bill inquiry

If you have internet access and prefer using a computer or mobile browser, the KPLC website offers a detailed and secure bill enquiry service.

How to check your bill online:

Visit http://selfservice.kplc.co.ke
On the home page, click ‘My Bill’.
You will be redirected to the Kenya Power self-service portal.
Register or log in using your email or phone number and password.
Once logged in, you can enter your account number to check your current balance.

“Alternatively, you can use the ‘bill meter query’ option on the site and enter your account number directly to view the account balance, without needing to log in,” KPLC added.

Electricity is an important utility, and no one should be left out because of technology gaps. That is why KPLC has built multiple platforms, SMS, USSD, app and website to cater for every customer’s needs.

With four distinct methods, SMS, USSD, MyPower App and online Portal, Kenya Power ensures that consumers are never in the dark about their electricity bills.

According to KPLC, these services are user-friendly, quick and accessible, ensuring timely payments and better energy planning.

For updated and verified information regarding electricity billing, account services or customer care, you can consult the following official and trustworthy sources: