Customer care crm

Join our amazing team of account managers today. You will take care of our existing customers to enable them to continue their use of our management applications while ensuring high satisfaction. Products Users12,000,000Company growth:60% year over yearTeam Size60 people As an Account Manager, you will represent the long lasting commercial point of contact of all your customers. You will ensure c...

Role DescriptionThe Sales Associate role involves managing the customer journey of car buyers @ Peach cars while at the same time taking on the following:Building and maintaining relationships with industry stakeholders to promote commercial growth (eg. customer acquisition, financing options, car supply), Representing demand-side (buyer) perspectives in decision-making for potential, future car ...

Job Description:We are looking for an Operations Executive to manage and improve our administrative processes, customer care, and statutory compliance. In this role, you will be responsible for ensuring the smooth and efficient operation of our day-to-day activities, allowing us to provide exceptional service to our customers and close sales faster.Responsibilities:Customer Operations:Manage cust...

Lipad provides the most extensive set of payment methods, with Domestic and International Credit & Debit cards, banks and Mobile money operators Salary RangeKSh 30,000 KSh 50,000/month Summary We are looking for an Operations Executive to manage and improve our administrative processes, customer care, and statutory compliance. In this role, you will be responsible for ensuring the smooth and effi...

VisionSpring, an international social enterprise, was founded in 2001 with a mission to broaden access to affordable eyewear everywhere. We establish market access to eyeglasses and vision correction for people living in poverty so that they may enhance their livelihoods, learning, and quality of life. Summary This role is a contract-based, full-time position for the initial period of one year. A...

Job purpose:The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as necessary. Provide timely and appropriate responses to clients and/or assign tickets to the right person or department.Key responsibilities:Handling customer queries, complaints, instructions received through call and email communication.Interact with clients, inter...

JOB SUMMARY:The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers.KEY RESPONSIBILITIES:Customer Care - 65%To respond in a friendly, supportive helpful and tim...

Job Summary: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat, WhatsApp, social media, and any other interactions, with effective customer service, utmost level of consistency and quality to all customers. Key Responsibilities: Customer Care 65% To respond in a friendly, supportive helpful and t...

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. Job purpose: The role holder will be responsible for answering calls in a professional and informative manner and CRM case logging as neces...

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. JOB SUMMARY: The purpose of the Officer, Customer Experience role is to handle first line SBM Bank services including, answer inbound phone calls, emails, live chat...

Job Description Job Description: As a Partnerships and Business Development Officer, you will be responsible for driving demand creation and expanding our market presence by establishing and nurturing relationships with NGOs, UN Agencies, corporates, and government bodies in East Africa. You will play a key role in leading business development efforts and promoting the sales of Menstrual Kits. Ke...

Gap Recruitment Services Limited is a leading recruitment firm in Kenya where International and local companies find just the right fit talent. Summary As a Partnerships and Business Development Officer, you will be responsible for driving demand creation and expanding our market presence by establishing and nurturing relationships with NGOs, UN Agencies, corporates, and government bodies in East...

Sales: Identify new business opportunities with key customers and work to expand the relationship. as well as secure large, profitable contracts and maintain high sales levels with key customers,Structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients as well as assume responsibility for running a bid team,...

The position is based in Nairobi. Your key accountabilities will be: Liaise with stakeholders, understand business needs, challenges, and opportunities, and propose CRM solutions. Work according to Business Ethics procedures, local law, NN way and NN policies & guidelines. Acts as focal point of contact for IQVIA. Collaborate with the Commercial IT organization to monitor and report progress on I...

Are you looking for an opportunity to be part of strategic decision-making and shape the future of our innovative pharmaceutical company? Are you ready for an exciting and challenging Commercial Effectiveness role to drive implementation of solutions and change business context? Then you could be our new Commercial Effectiveness Manager. Apply today and join us for a life-changing career. The pos...

HRSC Africa is a privately owned company incorporated under the companies Act Cap 486 of the Laws of Kenya. The Company is licensed to carry out Human Resource and Business Strategies in East Africa and its neighbouring regions RESPONSIBILITIES Sales: Identify new business opportunities with key customers and work to expand the relationship. as well as secure large, profitable contracts and maint...

Are you looking for an opportunity to be part of strategic decision-making and shape the future of our innovative pharmaceutical company? Are you ready for an exciting and challenging Commercial Effectiveness role to drive implementation of solutions and change business context? Then you could be our new Commercial Effectiveness Manager. Apply today and join us for a life-changing career. The pos...

Job Title: Partnerships and Business Development Officer Location: Nairobi Kenya (with frequent travels in the region) Contract Period: Minimum 2 years Salary: KES.80,000 -100,000 Company Overview: Our client is a leading supplier of reusable sanitary pads in the East Africa region and beyond. They specialize in providing menstrual hygiene solutions to Non-Governmental Organizations (NGOs) and mu...

At Novo Nordisk, we are driving change to defeat diabetes and other serious chronic conditions. Novo Nordisk is a global healthcare company with more than 90 years of innovation and leadership in diabetes care. The position As our new Commercial Effectiveness Manager, you will lead the development of the Commercial Effectiveness strategic plan for Middle Africa Affiliate. You will drive implement...

What we are looking for We are looking for a sales development representative to nurture the commercial pipeline of the company. They will work hand in hand with the sales and marketing teams to maximize the inbound flow, focusing on promising prospects' leads: downloaded content, requested demos, used live chat or webinars attended. What does the job involve Qualify inbound leads and conduct out...

Do you have experience engaging human capital teams and building strong commercial relationships? Does the idea of engaging top HR Professionals and Corporate Executives sound exciting? BrighterMonday Kenya is looking for exceptional Business Development Professionals to join our growing team! Our Vision Africa's solution to bridging the talent gap. Job Mission You shall be responsible for making...

Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. The role The Assistant Collections Associate is responsible for managing and c...

CarHoot is a tech solution, for a tech-nation full of tech-loving drivers. We take care of all those little (and sometimes not so little) aspects of owning a car in Kenya. Think of all the things you could do if you never had to spend another minute in the garage supervising your mechanic, and still keep your car in tiptop shape? Salary Range : KSh 30,000 KSh 50,000/month Position Overview: We ar...

Ilara Health brings accurate and affordable diagnostics to the 500 million people in Africa who today struggle to access a simple blood test. We distribute low-cost, AI-powered diagnostic devices directly to primary care doctors in peri-urban and rural clinics, where the availability of common diagnostics is very poor. The role The Collections Agent is responsible for managing and collecting acco...