Customer care crm

\tRespond to customer inquiries through various channels, including phone, email, and live chat. \tProvide accurate information about products, services, and pricing to customers. \tAssist customers with order placement, tracking, and delivery status inquiries. \tResolve customer complaints and issues in a professional and timely manner. \tCollaborate with other internal departments to address cu...

POSITION SUMMARYThe Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client's SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers.DUTIES AND RESPONSIBILITIESBuild rapport with customers by handling each and every customer call in a courteous; and professi...

Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

Your mission at Sistema.bio:The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio's products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams t...

Sistema Biobolsa is a system that transforms the manure of animals into biogas and a potent, natural fertilizer. By inputting the manure in the system on a daily basis, you will be able to develop and grow your activities on the farm, improve your energy security, and protect the environment. Transforming your animals manure into resource will provide you with a better quality of life! Your missi...

Your mission at Sistema.bio: The Customer Success Manager will ensure the successful adoption, use, and satisfaction of Sistema.bio s products and services among our customers. She or he will be responsible for our compliance with our SLA agreement and the development and implementation of customer care systems, reporting structures, processes, and trainings. The CSM will support our local teams ...

Understand customer needs and coordinate with the internal team to ensure customer requests are fulfilled.Result: Complete data about the car and the customer enables the team to fully meet customer expectations.Schedule bookings for maintenance, servicing, or diagnostic inspection for our customers.Result: All customer requests are scheduled with full information in the CRM.Receive all customers...

As a global leader in the elevator and escalator industry, we believe in improving performance through inspiring, engaging, and developing our people. Being a part of a global network of people, we are looking for a unique individual who would leverage working in a culture that fosters innovation and empowers individuals to make a difference.KONE Kenya falls under the umbrella of Middle East Turk...

TRUST | IMPACT | USER FIRST Job Description: "Sales Account Executives" - BuyRentKenya I am here to develop a practical pipeline of business opportunities that will allow me to attain set targets across all BRK client segments. I am here to make an impact! Our Vision The go to place for all thing's real estate. Reporting into Head of Sales, BuyRentKenya Direct Reports None What you'll be doing......

Role DescriptionThe Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the team is becoming more client facing and as such the requires a personable vehicle Service Advisor who can guide clients through their Car Care customer journey, and act as the liaison between our customers and our internal team as well...

Role Description The Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the team is becoming more client facing and as such the requires a personable vehicle Service Advisor who can guide clients through their Car Care customer journey, and act as the liaison between our customers and our internal team as wel...

Car Sales:Negotiate and close car sales with clients by:Understanding customer needs, educating clients on our products and services, and advising them on what best suits their needs.Converting potential leads into active customers.Result: High customer satisfaction, deep knowledge of vehicles, successful car sales.Collect and input data into various trackers/CRM and information banks provided by...

Provide excellent customer supportUnderstanding customer needs, scheduling bookings, and coordinating with the internal team to fulfill customer requests.Utilizing knowledge of our services to upsell to past and current customers.Consulting with mechanics about necessary repairs and viable alternatives, and effectively communicating this information to customers via phone calls, messages, emails,...

Role DescriptionThe Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the client facing team is facing increased demands. At the same time, the team is relatively inexperienced in the industry and we struggle to balance (1) context-rich communication with (2) selling works and (3) managing customer expectati...

Role Description The Car Care team has grown significantly over the last months and is taking more external work i.e vehicle fixes and inspections, consequently the client facing team is facing increased demands. At the same time, the team is relatively inexperienced in the industry and we struggle to balance (1) context-rich communication with (2) selling works and (3) managing customer expectat...

Role DescriptionThe Sales Associate - Buyer Facing role at Peach Cars specializing in selling vehicles to interested buyers. You will ensure that you are delivering an excellent customer experience experience to our potential buyers. You will need to have a strong understanding of vehicles and the market in Kenya. This will support your ability to support buyers in finding a vehicle that meets th...

Role DescriptionThe Sales Associate - Private Seller role at Peach Cars specializes in handling customers interested in selling their cars. As the Sales Associate for Private Sellers, you will ensure our customers have a seamless and satisfying experience selling their car with Peach Meaning, you will build relationships with sellers, understand their unique needs, and deliver an excellent custom...

Role Description The Sales Associate - Buyer Facing role at Peach Cars specializing in selling vehicles to interested buyers. You will ensure that you are delivering an excellent customer experience experience to our potential buyers. You will need to have a strong understanding of vehicles and the market in Kenya. This will support your ability to support buyers in finding a vehicle that meets t...

Role Description The Sales Associate - Private Seller role at Peach Cars specializes in handling customers interested in selling their cars. As the Sales Associate for Private Sellers, you will ensure our customers have a seamless and satisfying experience selling their car with Peach Meaning, you will build relationships with sellers, understand their unique needs, and deliver an excellent custo...

Front Desk & AdministrationAttending to walk-in clients at the branch, taking them through our product catalog, and guiding them on all their inquiries. i.e payment plans, balances, insurance, client statements, log books, etcLogging in clients requests into the system (Staff App) and documenting issues, complaints, PSV, client statements.Requisitioning for the funds required to run the branch op...

Overall Purpose of the JobTo ensure the provision of high-quality customer service with respect to medical and non-medical business customers.Key ResponsibilitiesHandling customers' queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage.Drive progress towards the goal to reduce operational costs and increase the total nu...

Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, complaints, and instructions received through all communication channels e.g. Calls, Emails etc, within a 24-hour coverage. Drive progress towards the goal to reduce operational costs and increase the total...

Tugende is a for-profit social enterprise formally established in 2012 in Uganda. We use asset finance, technology, and a customer-centric model to help informal sector entrepreneurs dramatically increase their economic trajectory. Operating in Uganda and Kenya, our 460 staff have served over 30,000 clients and are rapidly growing and innovating. About this role We are looking for a Customer Rela...

AAR Insurance is a licensed financial services provider in Kenya and a member of the Association of Kenya Insurers (AKI) with presence across the country through its intensive branch and broker network. Overall Purpose of the Job To ensure the provision of high-quality customer service with respect to medical and non-medical business customers. Key Responsibilities Handling customers queries, com...