computer user support specialists jobs

Job DescriptionJob Purpose To provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels. Key ResponsibilitiesProvide first level support to all users at branch and Head OfficePr...

Job PurposeTo provide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Support Specialists will monitor performance of IT Applications and escalate high impact issues to the Manager Digital Payments & Self Service Channels. Key ResponsibilitiesProvide first level support to all users at branch and Head OfficeProvide first leve...

Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. Africa is our home, we drive her growth Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. Job Purpose To provide first level user support across all IT Applications...

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries. Summary Reporting to the Manager Core Systems, the Job holder will be a key player in ensuring tha...

About The Role We are currently seeking skilled IT Specialists as a key member of our security operations. Your responsibilities will include user provisioning, implementing robust security measures, safeguarding the integrity of sensitive company and client data, and protecting our global remote team from potential cybersecurity threats. Responsibilities Provision user account access, install an...

About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role invo...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Duties and Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Diagnose and solve the customer s problems in German Communicate effectively via email and chat with...

Job Description: ? Strong German - English-speaking and written skills. ? Ability to read, interpret and clarify customers' goals and craft thoughtful responses ? To help them achieve their goals. Always treat customers and one another like wewould expect to be treated. Be mindful of one another's time. Delight customersthrough outstanding service. Have fun every day. Be adventurous, creative, an...

Our client, a Premier multilateral Development Bank, is seeking to recruit an IT User Support Assistant who will provide support services to all requests and incidents which require technical intervention related to software applications, computing, network & telecommunications hardware/software as well as the general client computing environment. Contribute to the deployment and adoption of the ...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Summary Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to...

Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights. Duties and Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Diagnose and solve the customer s problems in German Communicate effectively via email and chat with...

The Bilingual Customer Support Specialist (German & English) role at xFusion requires strong language skills, effective communication, problem-solving abilities, and attentiveness. Responsibilities include offering support through various channels, handling back-office tasks, and resolving reservation discrepancies.

The University of Nairobi, a body corporate established under the Universities Act 2012 of the laws of Kenya and the University of Nairobi Charter, is the pioneer institution of University education in Kenya and the region. The only institution of higher learning in Kenya for a long time, the University of Nairobi responded to the national, regional and Africa s high level manpower training needs...

CUSTOMER SERVICE REPRESENTATIVE- GERMAN AND ENGLISH-SPEAKING Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company's objectives. We're seeking a detail-oriented and thoughtful person from Kenya to join our growing team...

As a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom s and its affiliates multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated issues from cus...

Duties And Responsibilities Maintaining a positive, empathetic, and professional attitude towards customers at all times. Diagnose and solve the customer's problems in German Communicate effectively via email and chat with our customers Understand the company's products so as to answer any questions or concerns Coordinate effectively with peers and your manager Contribute to a high-performance an...

Customer Service Jobs In Kenya. We are looking for a Customer Support Executive/ Credit Controller to join our collection team. He/she will build and preserve trusting relationships with our clients. Duties and responsibilities Collection of cheques as per your allocated list. Timely Dispatch of invoices and statements at the beginning of the month Responsible for proper accounting for cheques an...

Purpose: To provide administrative and technical support to the branch, captive and independent intermediaries. To provide general customer service in respect to all lines of business for all CIC subsidiaries. Primary Responsibilities: Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the branch reports; Coordinate...

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quali...

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.PRIMARY DUTIES For t...

The Rainforest Alliance is a growing network of people who are inspired and committed to working together to achieve our mission of conserving biodiversity and ensuring sustainable livelihoods. Through creative, pragmatic collaboration, we aim to rebalance the planet by building strong forests and healthy communities around the world Position summary: The Technology department is responsible for ...

JOB DESCRIPTIONAs a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom's and its affiliates' multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated...

As a Customer Support Engineer, you will be primarily responsible for monitoring, maintaining, and troubleshooting Tatu Telecom's and its affiliates' multiservice network infrastructure and implementing changes, such as provisioning, suspension, reactivation, and termination of circuits, in response to user requests and project work. You will also be required to deal with escalated issues from cu...

Respond to customer enquiries in person, by phone and online helpfully and promptly. Take responsibility for solving customer issues and make sure they are resolved promptly. Maintain record of customer communications in CRM and other systems. Acknowledge and resolve customer complains. Process orders, customer applications and requests. Maintain customer records. Compile and distribute daily rep...