Trust in insurance companies among Kenyans is generally moderate to low.
This means that building consumer confidence remains a significant challenge for the industry.
Recent surveys indicate that while some Kenyans fully trust insurers, a larger portion has mixed feelings or are actively cautious/sceptical.
A primary source of mistrust stems from experiences with slow claim settlements, disputes over policy terms, and instances of companies failing to settle claims.
The Insurance Regulatory Authority (IRA) receives numerous complaints annually regarding claims handling.
