Nairobi City Water and Sewerage Company assured city residents that full operations are expected to resume by 6am on Saturday, November 22.
Nairobi residents in several neighbourhoods are grappling with reduced water pressure and intermittent supply following a temporary disruption at the Kigoro Water Treatment Plant.
The Nairobi City Water and Sewerage Company (NCWSC) announced on Friday in a public notice saying the facility has been facing technical challenges since Thursday.
The water utility firm said the hitch has significantly lowered the plant's water production capacity, affecting distribution across large parts of Nairobi City county.
The problem, officials said, is being addressed urgently by joint technical teams drawn from Athi Water Works Development Agency (AWWDA) and NCWSC.
“Engineers from both institutions are working around the clock to resolve the issue and restore normal production,” the company said.
It assured city residents that full operations are expected to resume by 6am on Saturday, November 22.
The Kigoro plant is one of the key sources feeding Nairobi’s water network, and any disruption at the facility often triggers supply challenges for thousands of residents.
Thursday's stoppage instantly led to widespread complaints of dry taps, low pressure and irregular flow, especially in estates heavily reliant on the system.
Areas most affected include parts of the CBD, Upper Hill, Kileleshwa, Westlands, Muthaiga, Runda, Pangani, Mathare, Parklands, sections of Eastlands, and several rapidly growing neighbourhoods on the city’s northern corridor.
Businesses, including hospitals, hotels and manufacturing units, also reported operational strain, with many turning to stored reserves and emergency vendors.
NCWSC has appealed to the public to be patient as the repairs continue, urging consumers to adopt temporary conservation measures to cushion the impact of the reduced output.
“In the interim, customers are encouraged to use available water sparingly, prioritise essential needs and store water where possible,” the notice read.
The utility provider also apologised for the inconvenience caused, noting that steps are being taken to prevent prolonged disruptions.
It further encouraged affected residents with urgent water-related concerns to reach the Customer Care Centre through the toll-free line 0800 724 366.
Water scarcity has become a recurrent headache for Nairobi, fuelled by rising demand, aged infrastructure and the pressure of rapid urban expansion.
Experts warn that such disruptions underscore the need for sustained investment in modernising water systems and upgrading supply capacity to match the city’s growing population.
Despite the current setback, NCWSC reaffirmed its commitment to delivering reliable and high-quality water services, adding that clear updates will be issued should the situation change.
For now, Nairobians must brace for another day of rationed consumption as engineers continue the delicate work of restoring the Kigoro Water Treatment Plant back to full operation.
