Customer engagement officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-qualit...

Role PurposeThe purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required ...

The British Council is a British organisation specialising in international cultural and educational opportunities. Role Purpose The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or t...

Job Summary:The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent communication skills, a strong customer servic...

BURNis looking foran Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.Duties and ResponsibilitiesDaily agent network management, including calls to agents, interface for sales o...

JOB PURPOSEThe Public Communications and Engagement Officer will play a pivotal role in advancing Amnesty International Kenya's mission by implementing strategic communication and engagement initiatives. This role is responsible for increasing awareness, mobilising action, building a strong supporter base, fostering dialogue, and aligning with Amnesty Kenya's overall goals and messaging.BACKGROUN...

Amnesty Kenya was founded in 2002 and operates with specific goals and objectives for improving lives and upholding human rights for the citizens of Kenya and the surrounding areas. JOB PURPOSE The Public Communications and Engagement Officer will play a pivotal role in advancing Amnesty International Kenya s mission by implementing strategic communication and engagement initiatives. This role is...

Reporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side.You will develop, manage, supervise, and coordinate work systems to ensure that the production and services of the company meet Lesaffre Group safety and quality standardsYou will report and document all instances of non-compliance.Key responsibilities :HEALTH & SAFET...

Job DescriptionReporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side.You will develop, manage, supervise, and coordinate work systems to ensure that the production and services of the company meet Lesaffre Group safety and quality standardsYou will report and document all instances of non-compliance.Key responsibilities ...

Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology. Family group born in northern France in 1853, now a multi-national and a multicultural company, Summary Reporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side. You will develop, manage, supervi...

Job Title: Online Client Relations Officer Job Summary: The Online Client Relations Officer will serve as the primary point of contact for our clients/customers in the online space. This individual will be responsible for managing online inquiries, addressing client/customer concerns, and fostering positive relationships through various digital channels. The ideal candidate will have excellent co...

Reports: Chief Executive OfficerJOB PURPOSEReporting to the Chief Executive Officer, the candidate will lead the development and execution of the hospital's business development strategy with an aim of growing and sustaining the business to help the hospital meet its budgetary obligations. .MAIN DUTIES AND RESPONSIBILITIESDevelopment and execution of hospital Business Development strategy.Develop...

Premier Hospital is an 82 bed specialized hospital located in Nyali, Mombasa offering high quality emergency, outpatient and inpatient care. We have a patient centered culture and our approach is to provide you with comprehensive healthcare, which is focused on all aspects of your health and overall well-being. Our service delivery model is anchored on Compassion, Care and Competence. Our Doctors...

The Talent Nexus is a full-service Recruitment and Talent Management company, proud to be serving small and medium businesses across Kenya. We are obsessed with customer experience. We are specialists in executive search and recruitment Summary Our client is a well-established company in the construction industry. They are looking for a pro-active, self driven and experienced candidate to fill in...

Job Description Job Purpose Coordinate development and execution of communication and stakeholder engagement strategies for the to establish positive reputation and build relationships with key stakeholders. Ensure effective communication with both internal and external stakeholders to achieve business objectives and enhance the Fund's image and reputation. Person Specification Must have served i...

Job PurposeCoordinate development and execution of communication and stakeholder engagement strategies for the to establish positive reputation and build relationships with key stakeholders. Ensure effective communication with both internal and external stakeholders to achieve business objectives and enhance the Fund's image and reputation.Person SpecificationMust have served in the grade of Seni...

The Universities Fund was established under section 53 of the Universities Act, 2012 for financing Universities in Kenya. The Fund is managed by a Board of Trustees known as the Universities Funding Board (UFB) which has been in operation since 2016. The function of the Trustees is to generally manage the Universities Fund Job Purpose Coordinate development and execution of communication and stak...

Job area Industrial Category Baking Location Nairobi, Kenya Contract type Fix term contract Experience 3 to 5 years Job description Fixed-term contract : 4 monthsReporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side.You will develop, manage, supervise, and coordinate work systems to ensure that the production and service...

Job Description Reporting to the production manager of Lesaffre Kenya, you will oversee the safety, health environment, and quality assurance side. You will develop, manage, supervise, and coordinate work systems to ensure that the production and services of the company meet Lesaffre Group safety and quality standards You will report and document all instances of non-compliance. Key responsibilit...

HEALTH & SAFETYIncident management, investigation and documentationManaging the implementation and Sustenance of Management SystemsManaging the maintenance of the legal register through engagement of local authorities (KEBS, DOSH, NEMA, and County Government) on permits, licenses and analysis reporting.Serve as the management representative to communicate all requirements and any changes of manag...

Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology. Family group born in northern France in 1853, now a multi-national and a multicultural company, Summary Reporting to the production manager, you will oversee the safety, health environment, and quality assurance side of Lesaffre Kenya. You will develop, manage, supervi...

Specific duties and responsibilitiesAt this level will include: initiating; formulating, developing, implementing, analyzing, and reviewing public relations, media and corporate communication policies, strategies, procedures and practices; projecting and protecting the College brand, image and profile locally and internationally; undertaking strategic communication/public relations research to de...

When you choose to launch your medical career at KMTC, you join more than 26,000 students at the College who aspire to improve the health of communities they live in.When you join one of the 50-plus specialized courses offered at KMTC, you will be a part of the biggest human resource contribution to the health sector in Kenya; more than 80 percent of the hospitals workforce is trained at KMTC. Sp...

The Offer Flexible working options Attractive Salary & Benefits Strong opportunities to progress your career The Job Call monitoring to ensure agents are interacting with customers in accordance to company guidelines while solving the client's needs Agent engagement through conducting training, coaching and mentorship programs so agents fully understand the QA metrics. Assist in the preparation o...