Contact center analyst

InSupply Health, an affiliate of JSI Research & Training Institute, Inc. (JSI), is an independent, supply chain advisory firm based in East Africa that provides our clients with customized guidance on supply chain management and design. Overview The inSupply Health team is recruiting for a Senior Analyst position in the Supply Chain domain. The role will be based in Nairobi with local and regiona...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, a prominent fish platform in East Africa with operations situated on the Kenyan side of Lake Victoria and extending into Lake Kivu Rwanda, is seeking to hire a Syst...

We are seeking a highly skilled and motivated GIS Analyst to join our team. As a GIS Analyst, you will play a crucial role in managing, analyzing, and visualizing spatial data to support various projects and initiatives. You will utilize your expertise in Geographic Information Systems (GIS) and related tools to provide valuable insights and contribute to data-driven decision-making processes.

Description NULLAnalyses past present and future business environment. Works closely with systems analyst and project manager to design and implement solutions. Tests systems and user acceptance and implements changes or new applications. Ensures all testing protocols are adhered to. Investigates and defines requirements for business processes. Analyses business processes to determine problems ri...

About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members' demeanor, technical knowledge on products and processes, customer service performance, and conform...

Position Description mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Center Representative, you will be the face of our B2C business (online and offline retail) and will be responsible for helping customers understand and use our services and provide applicable education on available pharmaceutical products to patients....

mPharma s mission is to increase patient access to high quality medications. Through our drug benefits service, we offer a number of solutions to health insurance companies and pharmaceutical companies to make it easier for patients to afford their medications. Summary mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Cen...

Job Summary:The Sales Operations Analyst is a Sector specific role, responsible for gathering, analyzing, and presenting data to optimize the sales process. This role will focus on 'Top of Funnel' practices, processes, operating procedures, and technology standards as related to: Lead Generation, Distribution and Routing and scoring / prioritization, merchant profiling and conducting sales produc...

We believe EVERYONE in the world deserves access to the internet and affordable communications. Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected ...

Job Description Mission Statement for the Role: To drive a kaizen culture by providing ongoing support from a quality improvement perspective. Overall Responsibility: Implement/develop relevant service levels quality assessment guidelines. Support in training new and existing agents on product knowledge plus expected service level standards & performing refresher trainings on a need basis. Provid...

Pesapal provides a simple, safe and secure way for individuals and businesses to make and accept payments in Africa. Pesapal payments work on the internet and directly on the handset. Job Summary: The Sales Operations Analyst is a Sector specific role, responsible for gathering, analyzing, and presenting data to optimize the sales process. This role will focus on Top of Funnel practices, processe...

Specific duties: Staffing and Recruitment: Support Programs' staffing plans, including internal mobility and recruitment needs in county, primarily for internationally recruited and for other staffing categories (LRS, Consultants, Casuals). Serve as HR relay for CIMMYT's programs in the region. Work closely with the international staff to improve work relationships. Provide HR policy guidance to ...

JOB SUMMARY:**This role is open to Kenyan Nationals only and will be on a local Contract**The Regional Business Analyst is responsible for promoting sound Accounting, Grants & Partner financial management within the region and the Regional Office (RO), through the analysis of finance and business data for improved strategic and operational decision making. S/he provides technical support in regio...