Contact center analyst

Responsible To:Call Center Supervisor OVERALL JOB PURPOSE Main duties and responsibilities Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with caller...

The Role:The Manager, Global Institutional Funding will manage donor outputs for all grants in their portfolio across the grant life cycle, including pre-bid capture, proposal coordination and submission, donor reporting and other award activities, and knowledge management. The Manager, Global Institutional Funding reports to the Senior Manager of Institutional Partnerships and supports the Senio...

You will join one of our offices around the world to work in teams and directly with our clients.In this role you will help our clients in the private, public, and social sectors solve some their most pressing problems. You will also work with a range of experts in the firm, from data scientists to researchers to software and app designers.You'll work in teams of typically 3 - 5 consultants to id...

The International Maize and Wheat Improvement Center, known by its Spanish acronym, CIMMYTÂ , is a not-for-profit research and training organization with partners in over 100 countries. Please refer to our website for more information: Specific duties: Staffing and Recruitment: Support Programs staffing plans, including internal mobility and recruitment needs in county, primarily for internationa...

Since the sale of our first kit in 2013, SunCulture has been on a mission to help smallholder farmers in Africa improve both crop yields and quality. We are driven to constantly innovate and improve our technology to make solar powered irrigation solutions truly affordable for the millions of farmers on the continent About the role The Call Center Quality Analyst(QA) is responsible for assessing ...

Scientific Officer-Data Manager and Analyst at Center for International Forestry Research (CIFOR)

Experience working in a call center or customer-support role

What you'll do We're looking to add a Call Centre Manager who will oversee the operations of our call center and Manage the customer service personnel. The candidate should have an understanding of the daily operations of a call center. You will be required to guide the staff on how to handle issues raised by customers in a timely and efficient manner. Be able to plan and strategize on how the de...

M-Paya is a technology platform offering mobile and electronic payments processing. Established in 2007, Our business is to provide financial technology products and services What you ll do We re looking to add a Call Centre Manager who will oversee the operations of our call center and Manage the customer service personnel. The candidate should have an understanding of the daily operations of a ...

Gilani s Distributors is a dominance in the distribution sector and is well known and respected. This is evidenced by the increased presence of our trucks ferrying goods on roads throughout the Rift Valley, Central, Nairobi, Nyanza, Mombasa Coastal region and the Western corridor of Kenya. About the Job As the Manager-Command Centre, you will be responsible for overseeing and managing the various...

The Role: The Associate Director, Global Media Relations will report directly to the Director, Global Media Relations and will lead the Center's Global press outreach. She/he/they will oversee the creation and implementation of press strategy for the Center's global work, and ensure the continued presence of the Center in high-profile media, influencing public discourse on reproductive health and...

The Role: Reporting to the Associate Director, Global Operations, Africa the incumbent will be responsible for the day-to-day accounting and financial service support for the Nairobi Office and Africa Region Operations. The incumbent will primarily work within the Nairobi office operations team and will be expected to collaborate with the finance team in the US. This role will be based in the Nai...

Job Description Reporting to the Manager, Security &Business Continuity, the Principal Security Analyst, will be responsible for the continuous monitoring of technology assets for security Incidents that impact on confidentiality, integrity and availability of systems across the Company. Overall security monitoring and incident response program of KPLC, including implementation of policies and pr...

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.Our client, a prominent fish platform in East Africa with operations situated on the Kenyan side of Lake Victoria and extending into Lake Kivu Rwanda, is seeking to hire a Syst...

About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our existing and potential customers. The QA will monitor the inbound and outbound call and email and Social Media responses to assess the team members' demeanor, technical knowledge on products and processes, customer service performance, and conform...

We are seeking a highly skilled and motivated GIS Analyst to join our team. As a GIS Analyst, you will play a crucial role in managing, analyzing, and visualizing spatial data to support various projects and initiatives. You will utilize your expertise in Geographic Information Systems (GIS) and related tools to provide valuable insights and contribute to data-driven decision-making processes.

InSupply Health, an affiliate of JSI Research & Training Institute, Inc. (JSI), is an independent, supply chain advisory firm based in East Africa that provides our clients with customized guidance on supply chain management and design. Overview The inSupply Health team is recruiting for a Senior Analyst position in the Supply Chain domain. The role will be based in Nairobi with local and regiona...

Relationship Officer Contact Center at Equity Bank Kenya

Description NULLAnalyses past present and future business environment. Works closely with systems analyst and project manager to design and implement solutions. Tests systems and user acceptance and implements changes or new applications. Ensures all testing protocols are adhered to. Investigates and defines requirements for business processes. Analyses business processes to determine problems ri...

Position Description mPharma is looking for a Call Centre Representative with a background in healthcare management and Pharmaceuticals. As a Call Center Representative, you will be the face of our B2C business (online and offline retail) and will be responsible for helping customers understand and use our services and provide applicable education on available pharmaceutical products to patients....

Job Summary:The Sales Operations Analyst is a Sector specific role, responsible for gathering, analyzing, and presenting data to optimize the sales process. This role will focus on 'Top of Funnel' practices, processes, operating procedures, and technology standards as related to: Lead Generation, Distribution and Routing and scoring / prioritization, merchant profiling and conducting sales produc...