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ADEN: Using employee voices to build resilience

Well implemented, a feedback system can be the cornerstone for developing a robust workplace.

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by Josephine Mayuya

Opinion26 October 2023 - 01:00
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In Summary


  • Employees' voices are frequently lost in the din of boardroom talk and marketing tactics.
  • Employee input is a dynamic and essential thread in the fabric of HR procedures. It tells a tale of resiliency, flexibility and development.
County health workers during Mashujaa Day celebrations at Kericho stadium on October 20, 2023.

An organisation's workforce is its lifeblood in the ever-changing world of modern work environments. Their opinions, worries, and suggestions act as a compass to point enterprises toward expansion and sustainability.

As someone deeply rooted in Human Resources, I find the intricate dance between employers and employees fascinating. In this article, I explore the field of employee feedback systems, analysing their significance and promoting their use in fostering resilience in various company domains and industries.

Employees' voices are frequently lost in the din of boardroom talk and marketing tactics. It's easy to overlook that the people who put forth much effort daily are any company's actual assets.

Transformational change may be sparked by their experiences, perceptions and difficulties. Companies should be willing to act upon employee input and have a system to collect it. Appropriately implemented, a feedback system can be the cornerstone for developing a robust workplace.

The execution of feedback is just as crucial as its gathering. Employers must foster an environment where staff members feel free to express their thoughts, even when they go against accepted wisdom.

The foundation of creativity and advancement may lie in this candid conversation. It involves crafting a story in which workers are seen as stakeholders in the company's mission rather than just other employees.

We empower our employees and give them a sense of purpose and belonging when we welcome criticism.

Throughout my experience in HR, I have seen directly how strong feedback mechanisms support organisational resilience. Employee feedback becomes essential in times of crisis, like the global Covid-19 pandemic.

Feedback loops allow for understanding workers' concerns, resolution of issues related to remote employment and mental health maintenance.

Resilience is the capacity to adjust and recover more powerfully than unaffected by change. Businesses can sail the stormy seas of uncertainty with the help of constructive criticism.

As we rapidly approach a future densely populated by technology, employee feedback is also changing. Real-time data analytics, sentiment analysis tools and automated feedback mechanisms are revolutionising how we view and address employee concerns.

But the human element needs to be preserved among the glitzy glamour of technology. Any meaningful feedback system must have these three fundamental components: face-to-face encounters, empathy and active listening. These attributes should be enhanced by technology, not replaced.

Employee input is a dynamic and essential thread in the fabric of HR procedures. It tells a tale of resiliency, flexibility and development.

As I reflect on my experiences, an organisation's genuine contact with its personnel unlocks its potential. Let's listen instead of just hearing. Let's do more than collect input; let's put it to use.

By harnessing the potential of employee feedback systems, we can shape a future in which companies prosper, workers are happy, and resilience comes naturally to everyone. Let's embark on this life-changing adventure together, elevating our workers' voices and creating enduring environments.

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