Interior CS Kipchumba Murkomen alongside the British High Commissioner to Kenya Neil Wigan and the Inspector General of Police Douglas Kanja among other leaders at the DCI Headquarters, Nairobi on July 22, 2025 / HANDOUTThe Ministry of Interior, in collaboration with the British High Commission, has launched the revamped ‘Fichua Kwa DCI’ call centre in Nairobi.
The centre was officially opened by Interior CS Kipchumba Murkomen alongside the British High Commissioner to Kenya Neil Wigan and the Inspector General of Police Douglas Kanja at the DCI Headquarters, Nairobi.
Established with the support of the British High Commission and launched on December 10, 2020, the ‘Fichua kwa DCI’ call centre facilitates anonymous criminal intelligence reports from both local and international sources via the toll-free line 0800 722 203.
Following the upgrade, it now operates through a WhatsApp number: 0709 570 000.
The centre enables the public to share real-time crime information confidentially and safely, leading to valuable intelligence that has resulted in recoveries, arrests, interceptions, and interventions.
Some of the key upgrades under the reinvent programme include power backup inverter installation and configuration.
They have also upgraded the advanced recovery server installation and implemented an anonymous WhatsApp reporting system.
Murkomen stated that the launch demonstrates a strong commitment to proactive public safety by embracing people-centred policing, fostering greater collaboration between law enforcement officers and the community.
Neil Wigan highlighted the programme’s successes over the past five years, particularly in bringing criminals to justice for homicide, counter-terrorism, narcotics smuggling, and human trafficking, making Kenya safer.
He expressed optimism that the upgrade would encourage the public to report crimes more confidently, enhance transparency, and improve investigations.
The Inspector General welcomed the Cabinet Secretary and the High Commissioner to the DCI Headquarters, noting that their presence underscored their support for National Police Service initiatives and a shared commitment to enhancing safety and security for all in Kenya.
He described the launch as a reaffirmation of the Service’s focus on community-oriented, people-centered policing.
Other leaders in attendance were the DIG-APS Gilbert Masengeli, Director of Criminal Investigations Mohamed Amin, Deputy Director of Criminal Investigations John Onyango, SAIG, among other senior officers.
