Electricity scams have become increasingly sophisticated, making it crucial for customers to verify the identity of anyone claiming to be from Kenya Power.
A simple six-step process now empowers the public to confirm whether a staff member or contractor is legitimate.
By dialing *977# and navigating to the “Jua for Sure” option, users can input the individual's staff number and ID to receive instant confirmation.
With impersonation cases on the rise, the ability to verify credentials on the spot helps prevent fraud and protects households from potential threats.
The campaign also highlights the importance of digital tools in public service delivery, showing how mobile technology can be harnessed to improve transparency.
