Kenya Power has announced a full shift to digital applications for all new electricity connections, ending the era of manual submissions at its service centres and banking halls.
The utility said the move, which takes effect this week, is designed to speed up processing times and enhance customer experience across the country.
Individuals and businesses seeking new connections will now be required to apply exclusively through the company’s website using the link provided on its self-service portal.
According to the company, the digital shift is meant to improve operational efficiency and increase transparency in the connection process.
Kenya Power said it has handled an average of 269,268 applications annually over the last three years, receiving a total of 807,804 applications during that period.
By moving the entire process online, the utility expects a smoother, faster, and more convenient system for customers.
Kenya Power Managing Director and CEO Joseph Siror said the transition aligns with the company’s broader digital transformation agenda.
“Digitisation is central to Kenya Power’s transformation agenda and by streamlining how customers apply for electricity, we are not only improving efficiency but also building a modern utility that is responsive, inclusive, and transparent,” he said.
He added that the new system is a step toward “faster, smarter, and more transparent service for every Kenyan.”
Siror noted that the online process will also help curb fraud by eliminating interactions with impostors posing as company staff.
“We have had instances where rogue individuals present themselves as Kenya Power staff and unsuspecting customers lose money. Through this new system, we are confident that such cases will significantly reduce,” he said.
He emphasised that the company is “putting the power of access directly into the hands of our customers.”
To support the transition, Kenya Power has deployed Business Development teams nationwide to assist customers in navigating the new digital platforms.
The company says the multi-channel digital service approach will ensure flexibility and accessibility at all times.
Kenya Power recently surpassed 10 million customers, with 401,848 new connections made in the year ending June 2025, contributing 203 GWh in additional electricity sales.
