The Postal Corporation of Kenya (PCK) has urged the government to expedite the approval of its Cabinet Memorandum, which outlines critical reforms aimed at transforming it into a modern hub for logistics, e-commerce, and digital financial services.
Postmaster General John Tonui said the reforms contained in the memorandum are central to PCK’s turnaround strategy, which seeks to modernise operations and secure the corporation’s relevance in the rapidly evolving digital economy.
Speaking during the 151st World Post Day (WPD) celebrations in Nairobi, Tonui noted that the memorandum, currently under review at the National Treasury, will serve as the foundation for implementing key structural and technological changes across the postal network.
“I humbly request the Ministry of Information, Communication and the Digital Economy, in liaison with the National Treasury, to assist in fast-tracking the approval and implementation of the PostCap Memo,” he said.
It is founded on three key pillars of core modernisation, PostaPay revolution, and asset optimisation.
“This will unlock the full potential of our turnaround strategy and position Posta as a key enabler of e-commerce, financial inclusion, and last-mile delivery across the country,” he stated.
Broadcasting and Telecommunications Principal Secretary Stephen Isaboke, who was present, gave an undertaking to ensure it is urgently approved.
“Posta Kenya is ready for the digital space, so that is something that we are committed to delivering,” he said.
Tonui noted that Posta Kenya remains committed to connecting all 47 counties through its vast branch network, which currently stands at over 500 outlets, and to investing in new technologies to support its evolving operations.
“Over the years, we have leveraged our extensive network to keep the country connected and to facilitate seamless business across counties. As a designated national operator, we are now converting our outlets into modern communication centers offering e-payment, e-commerce, and e-government services,” Tonui explained.
He added that digital transformation is central to Posta’s growth plan, with innovations such as the PostaPay e-wallet and the online philately store already in place.
The corporation is also automating its business processes to enhance efficiency and customer experience.
Tonui said Posta’s focus on digital and financial inclusion will ensure that even rural and underserved communities have access to modern financial solutions.
“E-payment is not only a business opportunity but also a social mission that drives financial inclusion and empowers communities,” he stated.
He also reaffirmed Posta’s commitment to providing reliable logistics, distribution, and payment services to individuals, corporates, and government agencies.
On his part, Communications Authority of Kenya (CAK) Director General David Mugonyi expressed strong support for Posta Kenya’s strategic direction.
He said the regulator will align its framework with global postal trends adopted at the recent Universal Postal Union (UPU) Congress in Dubai.
“The Communications Authority endorses this strategic direction and undertakes to align our regulatory framework with the Dubai Postal Strategy and Business Plan,” Mugonyi said.
He noted that the Dubai Postal Strategy 2026-2029 focuses on building a cohesive global postal network, advancing digital transformation, and promoting regional cooperation and development.
Mugonyi acknowledged that while traditional letter-post volumes have sharply declined worldwide, the parcel and courier segments are booming, fueled by e-commerce and online trade.
“The Post has a place in our present and future. We are witnessing growth in Kenya’s postal and courier market, and the sector is ready to fight for its place in the economy,” he said.
According to CAK data, the volume of domestic letters posted in Kenya rose by 19% to 174,000 in the last financial year, while international outbound and inbound letters increased by 16.2% and 4.9% respectively.
The parcel category recorded phenomenal growth of 979%, reaching 1.4 million from 137,000 the previous year.
The number of people employed in the postal and courier sector also grew from 6,300 to 6,700, while total revenues among private courier operators rose to Sh6.2 billion.
Revenues from national postal operators increased by 33%, from Sh900 million to Sh1.2 billion.
Mugonyi said CAK is reviewing the postal and courier market structure to align it with emerging economic trends, remove entry barriers, and clarify licensing scopes. He urged stakeholders to submit their views by October 15, noting that the review will ensure a fair and competitive regulatory environment for all players.
“This day is not just an anniversary, it is a celebration of the versatility, agility, and durability of the post in our lives,” Mugonyi concluded.
The 151st World Post Day highlighted the growing importance of innovation, collaboration, and policy alignment in revitalizing postal networks to meet the demands of the digital era.
