Safaricom's, Fuliza is experiencing a temporary disruption, leaving many customers unable to complete repayment transactions.
The company confirmed that it is aware of the issue and is working to restore normal services as soon as possible.
"There is an issue with the repayment of Fuliza and resolution is underway. Our team is working in resolving the same. Sorry for the inconvenience caused," Safaricom said in one of the responses to the users.
Fuliza is one of Kenya’s most popular mobile lending services, enabling M-Pesa users to complete transactions even when their wallets run short of funds.
The overdraft facility was rolled out in January 2019 through a partnership between Safaricom, NCBA Bank, and KCB Bank.
Since then, it has grown into a daily financial lifeline for millions of Kenyans.
To use the service, customers must opt in on M-Pesa.
Once registered, Fuliza automatically tops up the required amount whenever a user attempts to send money, pay bills, or shop without sufficient balance.
Each customer’s borrowing limit is determined by their transaction activity on M-Pesa and their record of repaying previous advances.
Repayments are deducted directly from subsequent deposits until the outstanding amount, along with applicable charges, is cleared.
Eligibility to join Fuliza
M-PESA customers registered using their national ID/Kenyan passport/Military ID can activate Fuliza but not all are eligible for a loan limit upon activation.
M-PESA accounts registered using Foreign passport cannot successfully opt-in to Fuliza.
Upon opting in, one will be assigned a limit that defines the maximum amount of overdraft they can access.
How to OPT in to FULIZA
- Dial *334#
- Select Loans and Savings >> Select FULIZA
- OPT in
What is great about FULIZA
- A customer can request for Fuliza as many times as long as it is within the allocated limit.
- A customer will be able to Send Money to both registered and unregistered customers.
- Customer can pay to Lipa Na M-PESA: Buy goods and Paybill.
- Customer can Buy airtime for self and other via USSD or M-PESA APP
Fuliza limit
- The Fuliza limit will be allocated upon activation by a customer who has been active on the network for at least 6 Months based on their line’s activity.
- To grow Fuliza limit, you need to continue using Safaricom and M-PESA services and repay your Fuliza M-PESA facility on time by toping up your M-PESA account.
- Customers on our network for less than 6 months will have a ZERO LIMIT.
Fuliza Charges
- A customer will be charged a one off 1% access fee and a daily maintenance fee is applied the next day at midnight or 00.00 hrs.
- A customer will also be charged 20% Excise Duty on the daily maintenance fee.
