Equity Bank has notified customers of a temporary interruption to some of its services as it carries out scheduled system maintenance.
According to the notice, the "send money to other banks" function will be unavailable from Tuesday, 23 September 2025 at 10:00 pm until Wednesday, 24 September 2025, at 4:00 am.
The disruption will affect customers using the service through the Equity Mobile App, Equity Online, EazzyBiz, Equitel, and the USSD code *247#. The bank confirmed that all other services will remain available during the maintenance window.
“We apologise for any inconvenience caused,” Equity said in its statement.
Alongside the announcement, the lender reminded customers to remain vigilant against fraud and cybercrime, stressing that official communication only comes from its verified number: 0763 000 000.
Equity Bank is one of East and Central Africa’s leading financial institutions, licensed under the Kenya Banking Act and incorporated under the Companies Act. Over the years, it has become synonymous with inclusive and accessible banking, offering services ranging from retail banking to microfinance.
The bank has expanded its operations across the region, with subsidiaries in Uganda, South Sudan, Rwanda, Tanzania and the Democratic Republic of Congo, as well as a commercial representative office in Ethiopia.
Equity says its mission is to transform lives, promote dignity and expand opportunities for wealth creation through integrated financial services that empower individuals, businesses and communitie
