Health CS Aden Duale at the Taifa Care Support Centre on September 2, 2025 / HANDOUTThe Ministry of Health has hailed the Taifa Care Support Centre as a major step forward in Kenya’s journey towards universal health coverage.
Health Cabinet Secretary Aden Duale on Tuesday visited the centre and described it as “a true game changer for citizen-centred healthcare in Kenya.”
The facility, which operates the toll-free 147 hotline, has handled more than one million calls since the launch of the Social Health Authority (SHA) in October 2024. It provides a direct link between Kenyans, healthcare providers, and the government.
“The initiative is about building trust and ensuring your concerns directly shape the way we deliver universal health coverage,” Duale said.
“Since the launch of SHA, Taifa Care has received over one million calls, resolving issues in real time and collecting invaluable feedback that guides continuous improvement of our services.”
The centre is powered by the Digital Health Agency and plays a key role in offering information, resolving complaints, and guiding citizens on the new health insurance scheme. The Ministry said technology is being used to provide faster responses and gather feedback to strengthen service delivery.
Duale noted that plans are in place to integrate artificial intelligence chatbots into the system to make services more accessible.
“This move is a testament to our commitment to a more responsive, transparent, and efficient healthcare system,” he said.
Unenrolled citizens are being encouraged to register through *147# or the Afya Yangu platform, while those with concerns about services can reach out to the support centre by calling 147.
Taifa Care is Kenya’s national health insurance programme under SHA, which replaced the former National Health Insurance Fund (NHIF).
The 24-hour call centre supports members, healthcare providers, and employers with queries on registration, claims, and access to services under the new system.
The government has positioned Taifa Care as a cornerstone of its universal healthcare agenda, aiming to provide affordable and accessible health services to all Kenyans.
