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When AI becomes a friend: Kenyans turn to Chatbots for emotional support

AI has been more than a digital novelty, it has become a vital outlet for navigating grief, trauma, and addiction

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by NELLY MUCHIRI

News14 August 2025 - 11:50
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AI illustration of a young person happily interacting with a chat bot 

On a quiet evening in Eastleigh, 23-year-old John Masila stared at his laptop screen, unsure if he should click.

A YouTube ad promised a new kind of friend, an AI chatbot that listened without judgment.

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