The Nairobi Hospital has suspended its recently announced price review with immediate effect.
The decision was made after a high-level strategic meeting held on Monday between the hospital’s leadership and top representatives from leading medical insurance firms.
In a statement to newsrooms, Chief Executive Officer Felix Osano confirmed the temporary suspension, describing it as a gesture of goodwill to allow for further consultation and collaborative dialogue.
“This decision, made in good faith, responds to requests from our valued insurance partners to allow for further consultation and collaborative dialogue,” Osano said.
The move comes just days after eight major insurance companies — including Madison Insurance, First Assurance, Minet, Old Mutual, Britam, AAR, CIC, and Pacis Insurance — suspended services at the hospital in response to what they described as a significant and sudden spike in treatment costs.
Some firms cited increases of up to 61 per cent on critical services such as scans, ultrasounds, and bed charges, sparking concern among policyholders and threatening to disrupt access to care for thousands of insured patients.
The hospital had invited affected insurance providers to a forum held on Monday, August 11, in a bid to mend the fractured relationship and ensure continued collaboration.
Participants included senior representatives from Old Mutual, CIC, Britam Health, AAR, First Assurance, Heritage, Kenindia, Kenya Alliance, G.A, Madison, Fidelity, and Minet.
Osano described the engagement as “open and constructive,” noting that discussions addressed the underlying concerns about the proposed pricing structure and reaffirmed the hospital’s commitment to patient-centered care.
“The Nairobi Hospital remains dedicated to fostering strong partnerships with all stakeholders while upholding its mission to deliver accessible, high-quality healthcare to the community,” Osano said.
“We look forward to continued engagement with our insurance partners to ensure sustainable solutions that prioritize the well-being of our patients.”
The hospital has not indicated how long the suspension will last but emphasised that further talks will continue in the coming weeks to develop a sustainable and transparent pricing model acceptable to all parties.
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