They described the steep hike as unsustainable, warning that it could prompt a collective withdrawal of coverage and potentially affect clients who depend on insurance for access to medical care.
The Nairobi Hospital / FILE
The Nairobi Hospital has confirmed that it is holding consultative meetings with medical insurance companies to address recent concerns over tariff adjustments.
In a statement issued on Saturday, the hospital said the discussions are aimed at finding a mutually agreeable solution that safeguards patient care and ensures continued access to quality healthcare.
According to the hospital, representatives from all affected insurers have been invited to a consultative forum in the following week.
“The Nairobi Hospital wishes to inform its patients, partners, and the general public that it is currently engaging insurance companies in constructive discussions following concerns over recent tariff adjustments," the statement read.
"We have invited representatives of all affected insurers to a consultative forum scheduled for Monday, August 11, 2025, with the aim of reaching a mutually agreeable solution that safeguards patient care and sustains access to quality medical services.”
The meeting is expected to focus on reconciling the hospital’s revised rates with insurers’ concerns while maintaining high service standards.
Chief Executive Officer Felix Osano noted that while the hospital values its partnership with insurers, the tariff adjustments are necessary to sustain the quality of healthcare offered to patients.
He explained that independent comparisons show the hospital’s revised rates remain competitive and fair when measured against peer institutions providing similar levels of care and expertise.
“We recognise the concerns raised by our insurance partners, but reiterate that the adjustments are essential to maintain the high standards of healthcare our patients deserve,” Osano said.
The CEO expressed confidence that dialogue and goodwill would lead to an amicable resolution in the best interests of the parties, including patients, insurers, and the wider healthcare ecosystem.
Osano reaffirmed the hospital’s commitment to delivering accessible and sustainable healthcare, emphasising that this remains the facility's priority.
Several insurance companies announced plans to suspend services at the facility, citing a substantial increase in treatment charges.
