How to update your prepaid meter tokens - Kenya Power

All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens.

In Summary
  • All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date.
  • The update targets 7.4 million prepaid meters.
A customer in Loresho, Nairobi, keys in tokens in her meter box on April 25, 2018.
A customer in Loresho, Nairobi, keys in tokens in her meter box on April 25, 2018.
Image: /FILE

All Kenyans using the prepaid meter token must update their devices before August 31, Kenya Power has said.

All prepaid meters that will not have been updated by the deadline date will stop accepting the tokens after the deadline date

Kenya Power Managing Director Joseph Siror on Wednesday unveiled how  Kenyans using the prepaid token will update their meter tokens.

“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token," Siror said.

"In other instances, the Company will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. The process is simple and free.” 

Customers are required to ensure all previously purchased tokens are loaded to their meters before keying in the reset and update codes.

The update will not impact existing tokens that are already loaded into the meter.

The update targets 7.4 million prepaid meters. The Prepaid meter update exercise is free of charge.

WATCH: The latest videos from the Star