COVID-19

Kenya Power sends staff on leave, announces closure of banking halls

Company to provide drop-boxes for cheque payments entrances banking halls.

In Summary

• KPLC said the closure is in line with the Government’s directive to stop the potential spread of coronavirus.

• The company said it will continue supporting customers through its social media channels and the Kenya Power Self Service App.

The Kenya power symbol .
The Kenya power symbol .
Image: FILE

Kenya Power has announced a temporary closure of banking halls across the country amid the spread of Covid-19.

In a statement to newsrooms on Tuesday, KPLC said the closure is in line with the Government’s directive to stop the potential spread of coronavirus.

The company said the move is meant to protect customers and employees from potential exposure.

 
 

“Customers can make payments for electricity bills and purchase of electricity tokens through alternative channels which include select banks, Airtel Money and M-Pesa,” the statement read in part.

“The Company will also provide drop-boxes for cheque payments, at all entrances of the banking halls. Banking hall staff will, however, be available on the telephone to attend to service-related issues and address other complaints lodged by customers."

The company said it will continue supporting customers through its social media channels and the Kenya Power Self Service App.

According to KPLC, in addition to the measures in place, it has also established a National Command Centre that will be supported by eight other Regional Command Centres to ensure business continuity during the crisis period.

The National Command Centre has developed guidelines for the safety of staff and customers.

“Already the Company has released a section of its workforce to go on leave while retaining a staff complement to ensure the business runs uninterrupted. This has enabled the Company to increase the social distance as a measure to protect its staff and customers,” the statement read.


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