Also, they want them to stop harassing motorists and asking for bribes, and to improve security in the area, which has seen some of them being stationed outside gates.
Residents also said that the police have ignored their protests in noisy nightclubs, complaining that the authority has licensed them.
They have suggested that enforcement of designated bus stages, curfew hours for bars and nightclubs, independent ground level verification of environmental impact assessments, and elimination of bribery and extortion could inform better scores in the future.
Kilimani Chief was rated 36 per cent as locals complained of dumping being done outside people's fences such as opposite Shell at Wood Avenue, consistent cleaning and unclogging of the drains needed.
Kenya Urban Roads Authority was rated 29 per cent. Kura has been asked to address the absence of pavement connectivity, untarmacked roads, and Ring Road pavements which have been turned into eating zone and parking slots for taxis.
Nairobi City Water and Sewerage Company - which was rated as the worst service provider - had a 16 per cent rating.
The locals have decried that there has been a continuous water shortage for months despite reporting every week.
According to the feedback from a resident, Kirichwa Woodlands Estate on Kirichwa Lane has had no water for over five years.
Kilimani Project Foundation Executive Director Wanjiru Kanyiha said during the release of the report that pro-active and prompt responses to the complaints being raised by residents through the foundation would generate quick wins.
"High turnover of state officials, inconsistent follow-up or poor responses to public requests blocks the delivery of high-quality public services”,Wanjiru said.
