Service desk delivery

Brief Description This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction. Detailed Description This role involves developing organizational and technological goals, identi...

Duties and Accountabilities:The Associate/Operations Officer GBV will be responsible for:Client engagement & implementation of GBV OperationsSupporting the GBV Lead to deliver advisory services on GBV to clients across Africa and globally as relevant. This will include business development, direct advisory to clients, as well as coordinating and delivering support to multiple firms through peer l...

Overall ResponsibilityThe ICT Manager position is responsible for overseeing the management of ICT infrastructure, systems, and resources in the Nairobi Regional delegation. They are responsible for managing ICT activities and services in medium-sized operations, in accordance with the regional delegation's ICT strategies. The work may involve streamlining and enhancing infrastructure, implementi...

BACKGROUNDOver the past three years, Kenya has been actively reforming its health sector to achieve universal health coverage (UHC). These reforms include establishing Primary Care Networks (PCNs) and transitioning from the National Hospital Insurance Fund (NHIF) to the Social Health Authority (SHA) in 2023. The private sector in Kenya has significant potential to enhance family planning (FP) and...

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing co...

ThinkWell is a global health organization focused on using tailored health financing approaches to help low- and middle-income countries achieve universal health coverage. We believe that effective health financing systems are essential to ensuring health services are well-resourced, high quality, accessible, and do not cause financial impoverishment by those who use them. ThinkWell employs a "wh...

Established in 1863, the ICRC operates worldwide, helping people affected by conflict and armed violence and promoting the laws that protect victims of war. An independent and neutral organization, its mandate stems essentially from the Geneva Conventions of 1949. We are based in Geneva, Switzerland, and employ some 14,500 people in more than 80 countries. The ICRC is funded mainly by voluntary d...

Are you an experienced and passionate leader with a knack for problem-solving? Do you thrive in a fast-paced environment and possess excellent communication skills? If so, we have the perfect opportunity for you! Our company is currently seeking a highly motivated and skilled Service Desk Manager to join our team.Responsibilities:Lead and manage a team of service desk professionals, providing gui...

ThinkWell is dedicated to improving the health and well-being of society as a means to achieve global prosperity. Since 2011, ThinkWell has helped over 30 countries to achieve long-lasting improvements to their health systems. We have staff and offices in the U.S., Switzerland, Philippines, Bangladesh, Indonesia, Burkina Faso, Mozambique, Kenya, and Uganda. In addition, we are working in more tha...

IFC a member of the World Bank Group is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2023, IFC committed a record US$43.7 billion to private companies and financial institutions in developing co...

Gross Salary: Ksh 30-40k, Our client is a leading manufacturer and supplier of high quality packaging materials in East Africa. They are looking to hire a Sales Administrator who will contribute to high quality customer service and support the sales team achieve set targets. Responsibilities Manage the sales desk in terms of order receipt, invoicing and dispatch. Act as a primary contact for cust...

Job Description The evaluation will only focus on SNV's SEFFA project implementation in Kenya and cover the entire project duration from its inception in April 2021 to its planned completion in June 2024. To enhance the engagement with the relevant project stakeholders, the evaluation has been planned to coincide with the project completion period. The main objective of the final evaluation proce...

Job purposeThis position is responsible for supporting the implementation of the Commission's ICT strategy for provision of information communication and technology services in the Commission.Key Responsibilities:Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.Assist in undertaking the day to day manage...

Assist in monitoring ICT service desk delivery issues to ensure quick resolution of user related incidents enhancing customer service delivery.Assist in undertaking the day to day management of the information technology platforms to facilitate the efficient delivery of customer service and processing all transactions.Assist in maintaining and update the organizational ICT systems across the Comm...

The Kenya National Commission on Human Rights (KNCHR) is an independent National Human Rights Institution created by Article 59 of the Constitution of Kenya 2010 and established by the Government of Kenya through an Act of Parliament (the Kenya National Commission on Human Rights Act, 2011) and under the United Nations Paris Principles. Job purpose This position is responsible for supporting the ...

Our client, an international organization who is a leading provider of languageinterpretationservices is seeking to recruitMandarin IT Service Desk Analyst.Successful candidate will be responsible for responsible for providing Service Desk support to customers applying technical knowledge and customer service skills via phone, email, or chat.Duties and ResponsibilitiesProvide General IT end-user ...

The Kenya National Commission on Human Rights (KNCHR) is an independent National Human Rights Institution created by Article 59 of the Constitution of Kenya 2010 and established by the Government of Kenya through an Act of Parliament (the Kenya National Commission on Human Rights Act, 2011) and under the United Nations Paris Principles Job purpose This position is responsible for supporting the i...

Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support. What makes us a unique Recruitment and...

Job Description Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel. Roles and Responsibilities: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief g...

At Living Goods we empower people to improve the health of their families, friends and communities. Living Goods supports networks of Avon-like health entrepreneurs who go door to door to teach families how to improve their health and wealth and sell life-changing products such as simple treatments for malaria and diarrhea, safe delivery kits, fortified foods, clean cook stoves, water filters, an...

Role Purpose Statement:To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service throughout the hotel.Roles and Responsibilities:Checks in guest in an efficient and friendly manner, using guest name whenever possible. Brief guests on hotel faci...

Job DescriptionThe evaluation will only focus on SNV's SEFFA project implementation in Kenya and cover the entire project duration from its inception in April 2021 to its planned completion in June 2024. To enhance the engagement with the relevant project stakeholders, the evaluation has been planned to coincide with the project completion period.The main objective of the final evaluation process...

ResponsibilitiesManage the sales desk in terms of order receipt, invoicing and dispatch.Act as a primary contact for customers and answer customer inquiries.Assist in the development of sales strategies and plans to optimize customer sales.Prepare and maintain customer sales records and reports.Manage customer relationships and provide customer service to existing and potential customers.Assist i...

One HR information system to manage your employees entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform. Role Purpose Statement: To coordinate the establishment and the implementation of continuous quality management systems and ensure compliance by monitoring performance in this regard throughout the hotel. Ensure quality customer service...