Service desk delivery

IT jobs Nairobi. Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL215 Role Purpose The Senior Officer Service Desk is...

Job Ref. No. JLIL215Role PurposeThe Senior Officer - Service Desk is responsible for overseeing the efficient and effective delivery of IT support services to internal users. They will play a crucial role in ensuring the smooth operation of the organization's IT systems and infrastructure, managing service requests and incidents, and maintaining high levels of user satisfaction. The Senior Office...

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.Job Ref. No. JLIL215 Role Purpose The Senior Officer - Service Desk is responsible fo...

Scope of work The consultant will: - Conduct a comprehensive desk review of the current service delivery models for health and nutrition at both health facility and community level. Conduct key informant interviews and focused group discussions with IRC staff and key stakeholders. Conduct field visits to the IRC health facilities, communities, and stakeholders. Review the existing health program ...

Scope of workThe consultant will: -Conduct a comprehensive desk review of the current service delivery models for health and nutrition at both health facility and community level.Conduct key informant interviews and focused group discussions with IRC staff and key stakeholders.Conduct field visits to the IRC health facilities, communities, and stakeholders.Review the existing health program and h...

The International Rescue Committee is a global humanitarian aid, relief and development nongovernmental organization. Scope of work The consultant will: Conduct a comprehensive desk review of the current service delivery models for health and nutrition at both health facility and community level. Conduct key informant interviews and focused group discussions with IRC staff and key stakeholders. C...

Job description Receiving customers, answering questions,making recommendations, accepting orders and payments, and providingexceptional customer service. Keeping records relating to deliveries,inventory, and production levels. Taking client information and ensuring thatdeliveries are fulfilled accurately and on time. Coordinate front-desk activities, includingdistributing correspondence and redi...

To deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi. Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and memorable trip fo...

Brief Description This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction. Detailed Description This role involves developing organizational and technological goals, identi...

PRIMARY PURPOSETo deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi.Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and mem...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To deliver exceptional service to all Wilderness guests in Nairobi and...

Key responsibilitiesMonitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary.Manage staff accounts in line with Trócaire starers/leavers/movers processSet up new staff with appropriate client device i.e. laptop, tablet and rebuild client device if n...

Trà caire was set up in 1973 as a charity to express the concern of the Irish Catholic Church for the suffering of people living in the world s poorest regions. Key responsibilities Monitor the ICT ServiceDesk and will respond to tickets within agreed SLA. They will identify the nature of incidents, requests, problems and determine appropriate action, priority and escalate if necessary. Manage st...

Specific Responsibilities for the Principal Evaluator:The Principal Evaluator will be responsible, in close consultation with the Evaluation Manager, for overall management of the evaluation and timely delivery of its outputs. Roles will include:Inception phase of the evaluation, including:Map out the projects in the SP-CPA portfolio and assess how they contribute to the PoW (2014/2015, 2016/17, ...

Overall Responsibility The ICT Manager position is responsible for overseeing the management of ICT infrastructure, systems, and resources in the Nairobi Regional delegation. They are responsible for managing ICT activities and services in medium-sized operations, in accordance with the regional delegation s ICT strategies. The work may involve streamlining and enhancing infrastructure, implement...

The Associate/Operations Officer GBV will be responsible for:Client engagement & implementation of GBV OperationsSupporting the GBV Lead to deliver advisory services on GBV to clients across Africa and globally as relevant. This will include business development, direct advisory to clients, as well as coordinating and delivering support to multiple firms through peer learning platforms and other ...

The United Nations Environment Programme (UN Environment) is the leading global environmental authority that sets the world s environmental agenda, promotes the coherent implementation of the environmental dimension of sustainable development within the United Nations system and serves as an authoritative advocate for the environment. Specific Responsibilities for the Principal Evaluator: The Pri...

Lead and manage a team of service desk professionals, providing guidance, support, and mentorship to ensure outstanding customer service delivery.Develop and maintain service desk policies, procedures, and standards, ensuring effective and efficient operations.Monitor service desk performance, analyzing metrics to identify areas of improvement and implementing appropriate strategies to increase c...

Brief DescriptionThis position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction.Detailed DescriptionThis role involves developing organizational and technological goals, identifyi...

This role involves developing organizational and technological goals, identifying opportunities for new information systems to improve effectiveness, evaluating user needs, staying updated on industry trends, and actively participating in management and technology meetings.Establish and maintain industry-standard procedures for Office Automation to fulfill organizational requirements, while also ...

Brief Description This position oversees Kenya Airways' Technology Operations teams, ensuring the availability, reliability, and security of information systems and technology services, with a primary focus on delivering resilient services and driving continuous improvement for customer satisfaction. Detailed Description This role involves developing organizational and technological goals, identi...

Duties and Accountabilities:The Associate/Operations Officer GBV will be responsible for:Client engagement & implementation of GBV OperationsSupporting the GBV Lead to deliver advisory services on GBV to clients across Africa and globally as relevant. This will include business development, direct advisory to clients, as well as coordinating and delivering support to multiple firms through peer l...

Overall ResponsibilityThe ICT Manager position is responsible for overseeing the management of ICT infrastructure, systems, and resources in the Nairobi Regional delegation. They are responsible for managing ICT activities and services in medium-sized operations, in accordance with the regional delegation's ICT strategies. The work may involve streamlining and enhancing infrastructure, implementi...

BACKGROUNDOver the past three years, Kenya has been actively reforming its health sector to achieve universal health coverage (UHC). These reforms include establishing Primary Care Networks (PCNs) and transitioning from the National Hospital Insurance Fund (NHIF) to the Social Health Authority (SHA) in 2023. The private sector in Kenya has significant potential to enhance family planning (FP) and...