Hotel procedures for front office

DAI is a global development company working on the frontlines of international development consulting. We are committed to shaping a more livable world. We tackle fundamental social and economic development problems caused by inefficient markets, ineffective governance, and instability. POSITION DESCRIPTION The Logistics Coordinator is a key member of the Operations team. He/She will provide lead...

Duties and ResponsibilitiesGuest Payments: Process guest check-ins and check-outs efficiently and accurately. Calculate and collect payments for room charges, incidental expenses, and other services using cash, credit cards, and other payment methods.Cash Handling: Count and balance cash drawers at the beginning and end of each shift. Handle cash transactions securely and accurately, following es...

Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding when implementing ...

Job Description Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees. Consistency and understanding ...

Job Descriptions, Employee Specifications and are correctly administered and recorded in employee's personal files.Represent management in dealings and disputes.Ensure open communication and transparent management styleEnsure consistent and Fair Grievance handling and Misconduct management providing professional counselling and coaching to correct inappropriate behaviorsCollaborates with Learning...

Job DescriptionReporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility :Establish, direct and maintain the standards of Spa's etiquette and service in all interactions with guests and employees.Consistency and understanding whe...

Job Description Manage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives within the hotel and conservancy. Ensure all practices are complete, in keeping with local legislation. Route documentation to relevant offices in a timely manner. Overseeing the timely and confidential management of employee data. To ensure that an efficient and accu...

Job DescriptionExecutive HousekeeperCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.W...

Duties and ResponsibilitiesDevelop and manage annual and multi-year budgets that are adequate for the organization's needs including preparation of periodic budget forecasts.Prepare and maintain cash flow analyses as needed.Analyze monthly financial statements (balance sheet, income statement, and statement of cash flows) and effectively convey analysis to staff as requested.Assist in preparing y...

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties Responsibilities Reporting to the General Manager, the Spa Manager is a Head of Department position, who will be in charge of the opening of the hotel wellness facility (preopening), and managing the operation and business sides of the facility : Establish, direct and...

1. Housekeeping Operations Management: Develop and implement housekeeping standards, policies, and procedures to maintain cleanliness and hygiene throughout the hotel. Plan and coordinate daily housekeeping activities, including room cleaning, laundry services, and public area maintenance. Inspect guest rooms, suites, and common areas regularly to ensure they meet established cleanliness standard...

Job Description Executive Housekeeper Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests . The standards and values you model as Executive Housekeeper will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmon...

REF: KET/5/1C/40/212/VOL I B (04/2024) ON PERMANENT & PENSIONABLE TERMSReportingto the Manager, AdministrationJob purposeThis Job is responsible for supporting the Head of Departments/Directorates and other office managers by carrying out administrative/office duties and handling general office management.Key Responsibilities:Ensuring proper utilization of office stationery.Supporting Head of dep...

Job DescriptionManage the Human Resources department ensuring activities are in keeping with operational stipulations/initiatives within the hotel and conservancy.Ensure all practices are complete, in keeping with local legislation.Route documentation to relevant offices in a timely manner.Overseeing the timely and confidential management of employee data.To ensure that an efficient and accurate ...

Kitchen OperationsAssign in detail, specific duties to all employees under your supervision and instruct them in their work, in order to manage the daily kitchen operation, quality control and food hygiene.Ensuring creative menu planning, all recipes and product yields are accurately costed, reviewed regularly, as well as MEP is done according to recipes, portion control and waste minimization.En...

The African Institute for Health and Development (AIHD) is a non profit, non governmental organization (NGO) established in June 2004 in Nairobi, Kenya by a group of accomplished African researchers and academicians. Job summary: The AIHD is seeking to recruit an Administration/HR Officer to support the Administration/Human Resources Department. The administration/HR Officer will support the day-...

To deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi. Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and memorable trip fo...

Job DescriptionExecutive HousekeeperCreating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.W...

Administration job vacancies in Kenya. Background The African Institute for Health and Development (AIHD) is a non profit, Non Governmental Organization (NGO) established in June 2004 in Nairobi, Kenya by a group of accomplished African researchers and academicians. The Institute mainly focuses on implementing evidence-based programmes and conducting research, training and advocacy on health and ...

PRIMARY PURPOSETo deliver exceptional service to all Wilderness guests in Nairobi and strive to ignite and elevate our DMC offering by adding value to the guests journey during their time in Nairobi.Fulfil this guest-centric role with passion, enthusiasm, knowledge while facilitating streamlined trips as guests arrive or depart on their life changing journey with us. Aim to deliver a safe and mem...

We are dedicated to authentic, genuine service and delivering the warmest hospitality with passion. We are humble, generous and empathetic towards everyone within our collective, whether we are welcoming and hosting guests, working alongside colleagues or collaborating with partners, communities or governments. PRIMARY PURPOSE To deliver exceptional service to all Wilderness guests in Nairobi and...

As the largest pureplay adhesives company in the world, H.B. Fuller's (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across...

Effectively manage the daily reconciliation of the Hotel s trading.Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.Ensure maximum guest satisfaction as well as the safety and security of the property.Review and build upon existing SOPs and work with the Rooms Division Manager to ensure a seamless process and...

Administration/Office ManagementManage day-to-day administrative tasks.Supplies and Inventory Management-Ensure an adequate supply of office supplies, Track inventory of all supplies by use of an excel spreadsheet.Categorize and verify all stationery and labelled items in the store so that it is easy to identify and locate daily and review monthly with Procurement.Records and data management- Ens...